---
schema_version: "1"
id: 44e0b733d72f363ac4f44fcbaf7c92c948d421855170b78d2bb2f8a26c449cde
title: Connect Your Microsoft Teams Account
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/video_teams_setup_user.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.video_teams_setup_user.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7d6924a13cf53ed115b0cd80103f6c603e5db335f2bc63771fc8b5e7eb4c92db
description: When an admin turns on the Microsoft Teams integration, users with the correct permission see a banner inviting them to connect their Microsoft Teams accounts.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Connect Your Microsoft Teams Account

When an admin turns on the Microsoft Teams integration, users with the correct permission see a banner inviting them to connect their Microsoft Teams accounts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d30481e79">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d30481e79 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d30481e79 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. Click **Take Me There** in the banner. Or, from Personal Settings, enter Video Accounts in the Quick Find box, then select **Video Accounts**.
2. Accept the terms of service.
3. Optionally, add excluded email addresses. Meetings with attendees on the excluded list aren’t recorded.
4. To connect your account, click **Connect**.
    
    When connecting to a video account, email addresses with special characters such as the plus sign (+) aren't supported for ECI video call processing. This can result in errors with matching emails and syncing video calls.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_tip.png)

Tip If you use Einstein Conversation Insights and Microsoft Teams is set up as a recording source, your individual recorded meetings are available in the Video Calls page.

Microsoft Teams meetings created within the context of a channel are not supported. Channel meetings are saved to SharePoint and are not processed by Einstein Conversation Insights. Only non-channel meetings stored in OneDrive are supported. Make sure you have access to OneDrive and your call recordings so your calls can be processed.

Einstein Conversation Insights doesn’t support the use of third party scheduler tools. To ensure that video call records are created, schedule meetings directly through Microsoft Teams or from your Outlook calendar.