---
schema_version: "1"
id: 2096fc6baf6d0df92b5d79b13ec1648d5d4550a67b8e877ccff7c8c14d638412
title: Turn On Microsoft Teams Integration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/video_teams_setup_admin.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.video_teams_setup_admin.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1627d760b7c41568e59dbd0fb4810633193514a852b10db8b1f750e3fd4a687f
description: Turn on Microsoft Teams integration for your Salesforce org. Accept the terms of service and enable video integration.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Turn On Microsoft Teams Integration

Turn on Microsoft Teams integration for your Salesforce org. Accept the terms of service and enable video integration.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d142838e79">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d142838e79 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d142838e79 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d142838e79 ">To connect Microsoft Teams accounts</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d142838e79 ">Microsoft Teams admin access</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Prior to enabling Microsoft Teams integration, make sure your Teams settings are configured for optimal use with Einstein Conversation Insights.

1. From Setup, in the Quick Find box, enter Microsoft Teams Video Setup, and then select **Microsoft Teams Video Setup**.
2. Accept the terms of service.
3. Optionally, [add excluded email addresses and domains](https://help.salesforce.com/s/articleView?id=sales.video_zoom_setup_excluded_addresses.htm&type=5&language=en_US). Meetings with attendees on the excluded lists aren’t recorded.
4. Turn on Microsoft Teams integration.
    
    Microsoft Teams admin credentials are needed to enable video integration.
    
    It can take a couple hours for calls to sync and initial processing to complete. Do not try to turn the integration off and on again during this time.

To improve speaker identification, we recommend turning on [Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_setup_parent.htm&type=5&language=en_US). Einstein Conversation Insights can use Einstein Activity Capture calendar integration to match call participants with existing contact records.

After video recording providers are enabled at the org level, users need to [connect their accounts](https://help.salesforce.com/s/articleView?id=sales.video_teams_setup_user.htm&type=5&language=en_US) to use them with Einstein Conversation Insights.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note For orgs using Vendor Transcript Processing, Microsoft Teams supports transcription in dozens of languages. For a full list, see the help resources for [Microsoft Teams](https://learn.microsoft.com/en-us/microsoftteams/meeting-transcription-captions).