---
schema_version: "1"
id: bc71e45a6cf489a882b215a4f9fd58b28d107387251cb735643a9d43ee52e005
title: Considerations for Logging in to Salesforce Spiff
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/spiff_users_passwords_and_logins.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.spiff_users_passwords_and_logins.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4faaae9e12e64dca03b0ab2d5600d9a7e4d0fbc0879ea6d499a4fe1e5c20d8b7
description: When a user signs in, Spiff checks whether their credentials are associated with single sign-on (SSO) or multi-factor authentication (MFA) systems. Troubleshoot the login flow for any users who are experiencing login issues.
products:
  - Sales Cloud
  - Sales Enablement
release: "264"
---
# Considerations for Logging in to Salesforce Spiff

When a user signs in, Spiff checks whether their credentials are associated with single sign-on (SSO) or multi-factor authentication (MFA) systems. Troubleshoot the login flow for any users who are experiencing login issues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for an additional cost in: <strong>Professional</strong> Edition with Web Services API Enabled</td></tr></tbody></table>

## Login URL

The URL in the original invitation email is used only for setting up a user's password for the first time.

After creating their password, users log in to the appropriate URL, depending on your region.

- If you’re in the US, go to us1.spiff.com/login.
- If you’re in the EU, go to eu1.spiff.com/login.

## Login Flow

Spiff follows this logic when a user logs in.

 
| Step | Behavior |
| --- | --- |
| 1 | Spiff verifies that the user is an active user of the company. If they aren't an active user, authentication fails. |
| 2 | Spiff checks whether the user's company has SSO configured. If the user tries to log in to Spiff without using SSO, Spiff notifies the user to log in with SSO instead. |
| 3 | If the email address isn't associated with a company that has SSO configured, Spiff authenticates the email address and password. |
| 4 | If the user's company has MFA configured, Spiff requires the user to log in with MFA. |
| 5 | After authentication, Spiff logs the user in to a company that they have an active login record for. If the user has a login record for more than one company, Spiff can log them into any company they belong to. |

## Session Duration

For a user who logs in with a Spiff username and password or who logs in through SSO, their session length is 24 hours.

If a user who logs in with a Spiff username and password turns on **Remember Me** on the login screen, their login session is extended for 21 days.

## Password Reset

A user who logs in with a Spiff username and password must reset their password every 90 days. To reset a password, select **Change Password** from personal settings under your Spiff user profile.

## System Activity Log

The System Activity Log tracks successes and failures for both username and password logins and SSO logins, including both web app logins and mobile logins.

#### See Also

- [Set Up Single Sign-On for Salesforce Spiff](https://help.salesforce.com/s/articleView?id=sales.spiff_sso.htm&release=264.0.0&type=5 "Support a more efficient experience for users who log in to Salesforce Spiff by setting up SAML single sign-on (SSO) with an identity provider, including Google, Okta, and Microsoft Azure Active Directory. Configure settings in your identity provider and in Spiff.")
- [System Activity Log in Salesforce Spiff](https://help.salesforce.com/s/articleView?id=sales.spiff_log.htm&release=264.0.0&type=5 "Find version history for all your Salesforce Spiff payout rules, data filters, and variables and an audit trail for login attempts, team and user changes, plan and quota assignments, approvals, and adjustments.")