---
schema_version: "1"
id: 2c67bc2dc801802265bd59ed022bb1b88ed0239a5ac94b0e5cce6f1dc6ac50c0
title: Unlock a User Account in Salesforce Spiff
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/spiff_users_account_unlock.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.spiff_users_account_unlock.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 02c825510ca97b5bddfc389e5a8e6d6033163b5853d77d156b39fe0366bb6ff3
description: After ten invalid login attempts by a user, their account is locked in Salesforce Spiff. When the user's account is locked, they receive an email notification. Only an admin can unlock the account.
products:
  - Sales Cloud
  - Sales Enablement
release: "264"
---
# Unlock a User Account in Salesforce Spiff

After ten invalid login attempts by a user, their account is locked in Salesforce Spiff. When the user's account is locked, they receive an email notification. Only an admin can unlock the account.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for an additional cost in: <strong>Professional</strong> Edition with Web Services API Enabled</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d33101e80">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e80 ">To unlock a user:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d33101e80 ">
              <p>A Spiff <a href="https://help.salesforce.com/s/articleView?id=sales.spiff_users_roles_and_permissions.htm&amp;release=264.0.0&amp;type=5" title="Give users the appropriate level of access so they can be successful in Salesforce Spiff, and enforce the principle of least privilege. Assign a default role to each user, or create custom roles with access to specific Spiff functionality.">user role</a> with this permission turned on.</p>
              <p style="margin-bottom:0;">Users: Unlock</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From the Admin menu, select **Users**.
2. In the Users table, select the user whose account you want to unlock.
    
    You’ll see a banner with the details relating to the lock for the specific user.
    
    ![Locked user account](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_performance_management-264-0-0-production-enus/b1f2feb4-26b8-444f-97f7-be2349869d93/sales_performance_management/images/spiff/spiff_user_management_unlock_account.png)
3. To allow the user to log in with the correct password, click **Unlock**.
4. To send the user an email on how to reset their password if necessary, click **Reset** under password (1).