---
schema_version: "1"
id: 932848ed9432aff94480ae067383ccc5b2de1f4e5a9de530a76eeb6621f0f4bd
title: Ticket Management for Statements in Salesforce Spiff
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/spiff_ticket.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.spiff_ticket.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4f78a5796bed082f947c7d203ddf04bb9e94d89cd5fd2d8531d785a1023077cb
description: Resolve reps' statement and obligation issues with a built-in ticket management system in Salesforce Spiff. You can also integrate an external ticket management system.
products:
  - Sales Cloud
  - Sales Enablement
release: "264"
---
# Ticket Management for Statements in Salesforce Spiff

Resolve reps' statement and obligation issues with a built-in ticket management system in Salesforce Spiff. You can also integrate an external ticket management system.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for an additional cost in: <strong>Professional</strong> Edition with Web Services API Enabled</td></tr></tbody></table>

- **[Ticket Access and Notifications in Salesforce Spiff](https://help.salesforce.com/s/articleView?id=sales.spiff_ticket_access.htm&release=264.0.0&type=5)**  
    Ticket access in Spiff is independent of access to related statements or obligations. Any user with visibility into a ticket can resolve it, regardless of their permissions for the underlying records.
- **[Set Up Ticketing for Salesforce Spiff](https://help.salesforce.com/s/articleView?id=sales.spiff_ticket_setup.htm&release=264.0.0&type=5)**  
    Set up the built-in ticket management system in Salesforce Spiff or integrate an external ticket management system.