---
schema_version: "1"
id: bf63536630d266afca068c1b6516e8605d0589415e17ecc828e481cb65dd62d7
title: Considerations for Supporting Salesforce Spiff Commission Estimator Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/spiff_estimator_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.spiff_estimator_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9e029c3a988fcfba647e0be88f1b664420e55348f60f4222107fb5ba4cac4431
description: After you set up the Salesforce Spiff Commission Estimator, review issues or questions that can occur as users begin estimating commissions.
products:
  - Sales Cloud
  - Sales Enablement
release: "264"
---
# Considerations for Supporting Salesforce Spiff Commission Estimator Users

After you set up the Salesforce Spiff Commission Estimator, review issues or questions that can occur as users begin estimating commissions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available for an additional cost in: <strong>Professional</strong> Edition with Web Services API Enabled</td></tr></tbody></table>

## Environments

The Spiff Commission Estimator is compatible with any Salesforce org that you connect in Spiff, including Salesforce sandboxes.

## Data Access

Custom Salesforce objects store the results of estimated opportunities and quotes for individual users. By default, Salesforce admins and Spiff Commission Estimator administrators have access to the data stored in the custom objects.

## Commission Statements

- If you have access to the Spiff Commission Estimator in Salesforce and your Spiff account has active statements, you can see commission estimates.
- If a Salesforce admin has access to the Commission Estimator object and logs in as another user, they see commission statements and other data available to the logged-in user.

## Commission Breakdown

When a rep estimates their commission, the Commission Breakdown option in the estimate window opens a detailed view of payout rules, including What-If? rules. Make sure that you understand which quotes appear in What-If? rule obligation records.

![Commission breakdown in an estimate](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_performance_management-264-0-0-production-enus/b1f2feb4-26b8-444f-97f7-be2349869d93/sales_performance_management/images/spiff/spiff_estimator_commission_breakdown.png)

Data syncs once per day, usually at night. After the sync is complete, the new Quote and Quote Line data is available in Spiff for use in payout rules that use quotes as obligations. Statements are recalculated after the nightly sync.

Only primary quotes sync to Spiff, so not all quotes created in Salesforce are available in Spiff.

When reps view individual obligations in Commission Breakdown, a quote doesn't appear if it isn’t the primary quote or if it was created before the sync. A missing quote doesn't mean Spiff can't provide an estimate.

## Error Troubleshooting

Sometimes, Spiff Commission Estimator references a particular field in an error message. To resolve the error, remove the field from the field set in Salesforce, deprecate the field in Spiff, and turn off syncing for the field from Manage Objects & Fields in the Data tab in Designer. Check whether the field has any other dependencies, such as calculations or rules that reference it, and remove those references.

#### See Also

- [Add a Salesforce Connector](https://help.salesforce.com/s/articleView?id=sales.spiff_connector_add.htm&release=264.0.0&type=5 "To sync data from Salesforce with Salesforce Spiff, add a connector. You can set up connectors for up to five Salesforce orgs.")
- [Log In as Another User](https://help.salesforce.com/s/articleView?id=xcloud.logging_in_as_another_user&type=5&language=en_US)