---
schema_version: "1"
id: b399f898a9988e16561a7717ed3636b4ae0a0e6e257c6d5b4d7507fa032a1831
title: Fields Available on the Email Quick Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/send_email_quick_action_fields.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.send_email_quick_action_fields.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 257ae33bfb00fc7d31423515388ef47468640f3fe1c2304a681671d5f0176581
description: After you create an Email quick action, you can customize the fields displayed for the action. Drag fields from the Email Message Fields palette to the email layout.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Fields Available on the Email Quick Action

After you create an Email quick action, you can customize the fields displayed for the action. Drag fields from the Email Message Fields palette to the email layout.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Fields Available on the Email Quick Action">
        <caption>Fields Available on the Email Quick Action</caption>
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:66.66666666666666%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d49933e78">Field</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d49933e81">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e78 ">
              <samp class="parmname">Blank Space</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e81 ">Adds empty space to the email layout. This field can be used multiple times within the
              email layout.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e78 ">
              <samp class="parmname">BCC</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e81 ">
              <p>Email header field where sales reps can enter BCC addresses.</p>
              <p>If <samp class="parmname">BCC
                  Address</samp> is added to an email layout that includes the <samp class="parmname">To
                  Address</samp> field, the <samp class="parmname">BCC Address</samp> field is collapsed and
                appears as a link in the email layout. When a sales rep clicks the BCC link, the field
                expands and doesn’t collapse again. If the field is required, a red line appears next to it
                and the field is always expanded.</p>
              <p style="margin-bottom:0;">You can only predefine this field to an email
                address. You can predefine it using either BCC (used to define email addresses) or BCC
                Recipients (used to define contact, lead, and user IDs).</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e78 ">
              <samp class="parmname">CC</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e81 ">
              <p>Email header field where sales reps can enter CC addresses.</p>
              <p>If <samp class="parmname">CC
                  Address</samp> is added to an email layout that includes the <samp class="parmname">To
                  Address</samp> field, the <samp class="parmname">CC Address</samp> field is collapsed and
                appears as a link in the email layout on the case page layout. When a rep clicks the CC
                link, the field expands and doesn’t collapse again. If the field is required, a red line
                appears next to it and the field is always expanded.</p>
              <p style="margin-bottom:0;">You can only predefine this
                field to an email address. You can predefine it using either CC (used to define email
                addresses) or CC Recipients (used to define contact, lead, and user IDs).</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e78 ">
              <samp class="parmname">From</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e81 ">
              <p>Email header field where sales reps can enter a From email address from a picklist
                (dropdown list).</p>
              <p>Reps can select from org-wide email addresses and the user’s own email
                address.</p>
              <p style="margin-bottom:0;">The <samp class="parmname">From</samp> picklist is added by default in the Send Email
                action in new orgs created in Winter ’17 or later. If you create a Send Email action after
                Winter ’17, then the <samp class="parmname">From</samp> picklist is added to the email layout by
                default.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e78 ">
              <samp class="parmname">HTML Body</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e81 ">Email body field that supports HTML formatting and images.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e78 ">
              <samp class="parmname">Related To</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e81 ">
              <p>Field for the record ID of related objects, such as accounts, opportunities,
                campaigns, cases, or custom objects.</p>
              <p style="margin-bottom:0;">For more information, see EmailMessage in the API
                Guide.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e78 ">
              <samp class="parmname">Subject</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e81 ">Email header field where users can enter a subject.</td>

          </tr>
          <tr class="">
            <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e78 ">
              <samp class="parmname">To</samp>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d49933e81 ">
              <p>Email header field where users can enter To email addresses.</p>
              <p style="margin-bottom:0;">You can only predefine
                this field to an email address. You can predefine it using either To (used to define email
                addresses) or To Recipients (used to define contact, lead, and user IDs).</p>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Create Additional Email Actions in Lightning Experience](https://help.salesforce.com/s/articleView?id=sales.email_send_email_action_create.htm&release=264.0.0&type=5 "Include the Email action on layouts to make emailing more convenient.")