---
schema_version: "1"
id: dbe28260a10016818f83e82f22edeef9976f73ae8783d81b5de6509bfe9760bc
title: Troubleshoot the Email Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/send_email_action_troubleshoot.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.send_email_action_troubleshoot.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 98d4401e6f23aba5f3f0c3942535ae9cf4d429c6da1810db508c804e5ecf4019
description: If you’re having trouble with the Email action, review these tips.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Troubleshoot the Email Action

If you’re having trouble with the Email action, review these tips.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- The new email action wasn't set up properly if:
    - You don’t see the Email action in the Global Actions menu.
    - You don’t see the Email action in the Activity Publisher of objects where you need email capability.
    - You’re missing reply/forward actions on an email activity.
- When you add the Email action to the Global layout, it appears in the Global Actions menu (the + button in the upper right) and in the Activity Publisher for all objects that inherit from the Global layout.
- Either the Global or the object-specific Email action can be added directly to the actions section on the layout of any activity-enabled object.
    
    Object-specific email actions can only be added to the layout for that object. For example, an account-specific email action can be added only to the account page layout.
- If the Email action is not displayed on an object, confirm that the object is activity-enabled.
- The Email Composer tab must be selected in the Feed for the Reply and Reply-All Email actions to work.
- Emails sent from the Email action use the character encoding specified in the user settings.
- To see the Email tab in the activity composer, set Email Deliverability to All Email.

#### See Also

- [Which Email Action Are You Using in Lightning Experience?](https://help.salesforce.com/s/articleView?id=sales.email_send_action_which_one.htm&release=264.0.0&type=5 "There are two Lightning Email actions: one for the desktop and one for mobile.")