---
schema_version: "1"
id: 0369d4ca214d7606452868487a98804b8bf3802c8c84c39e9ebf48c34f300e13
title: Confirm That Global Layouts Have the Correct Email Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/send_email_action_global_layout.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.send_email_action_global_layout.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f6a8f0946dc2b20d6683766c7b8957fc69656152717acf8cdcceeccead5f9979
description: Although the Email action is only available in Lightning Experience, it must be included min the Quick Actions in the Salesforce Classic Publisher section of the page layout. That way, the action is available in every layout that inherits from the global layout. The action must also be in the global layout to enable Email in the Global actions menu, use reply/forward, use email in Assistant, and use email in Opportunity Insights.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Confirm That Global Layouts Have the Correct Email Action

Although the Email action is only available in Lightning Experience, it must be included min the Quick Actions in the Salesforce Classic Publisher section of the page layout. That way, the action is available in every layout that inherits from the global layout. The action must also be in the global layout to enable Email in the Global actions menu, use reply/forward, use email in Assistant, and use email in Opportunity Insights.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d63891e75">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d63891e75 ">To create and modify the Email quick action:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d63891e75 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d63891e75 ">To edit a page layout:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d63891e75 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note The **Send Email** mobile action isn’t supported on cases.

1. From Setup, in the Quick Find box, enter Publisher Layouts, then select **Publisher Layouts**.
2. Verify that the Email action exists on every global layout before setting the Default Email Application or assigning the Send Email permission. See [Edit Your Email Settings](https://help.salesforce.com/s/articleView?id=xcloud.user_email.htm&type=5&language=en_US).
    1. In the Quick Actions in the Salesforce Classic Publisher section, confirm that the Email action is listed with these characteristics: Label of “Email”, name of “SendEmail”, and Action Type of “Send Email”.
    2. If the Mobile & Lightning Experience Actions section isn’t using the predefined actions, confirm that the Email action is listed with these characteristics: Label of “Email”, name of “SendEmail”, and Action Type of “Quick Action”).
3. If the action is missing from the Salesforce Classic Publisher area of the page, select and drag it to the area.
4. Save your changes.

#### See Also

- [Confirm That Record Layouts Are Using the Correct Email Action](https://help.salesforce.com/s/articleView?id=sales.send_email_action_record_layout.htm&release=264.0.0&type=5 "Confirm that the “Send Email” action is in the appropriate section of each record layout.")
- [Add Actions to Global Publisher Layouts](https://help.salesforce.com/s/articleView?id=platform.customizing_global_publisher_layouts.htm&language=en_US)