---
schema_version: "1"
id: 44e276cb161b61349304875892acfc3aa3f93e78048399b2eec006257e5d019a
title: Test the Deliverability of Emails Sent Through Salesforce
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/security_test_email_delivery.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.security_test_email_delivery.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5b5569a22af80294ddae2247fe390a84dad314cc678d15aaeaab09ce1da0247c
description: When a user sends an email through Salesforce, the email is routed through one of a number of possible Salesforce IP addresses. If the email’s recipient blocks any of these IP addresses, the email might not be received. It’s hard to test whether your customers are receiving emails from all possible Salesforce IP addresses. However, using the Test Deliverability feature, you can easily send an email to yourself from each of the potential Salesforce IP addresses. If you receive all emails, then you aren’t blocking any of the Salesforce IP addresses.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Test the Deliverability of Emails Sent Through Salesforce

When a user sends an email through Salesforce, the email is routed through one of a number of possible Salesforce IP addresses. If the email’s recipient blocks any of these IP addresses, the email might not be received. It’s hard to test whether your customers are receiving emails from all possible Salesforce IP addresses. However, using the Test Deliverability feature, you can easily send an email to yourself from each of the potential Salesforce IP addresses. If you receive all emails, then you aren’t blocking any of the Salesforce IP addresses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> editions except <strong>Database</strong></td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d122735e66">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d122735e66 ">To test email deliverability:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d122735e66 ">Modify All Data</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Guidelines for Configuring Deliverability Settings for Emails Sent from Salesforce](https://help.salesforce.com/s/articleView?id=sales.emailadmin_deliverability.htm&release=264.0.0&type=5 "Two things affect email deliverability: past bounced emails to the same email domain, and email that doesn’t comply with a recipient's email security framework. Check out some guidelines to help you handle these roadblocks so your users’ emails get where they’re going fast.")
- [Enabling Compliance BCC Emails](https://help.salesforce.com/s/articleView?id=sales.admin_compliancebcc.htm&release=264.0.0&type=5 "If your organization evaluates all outbound email messages for compliance, you can enable compliance BCC emails.")
- [_Knowledge Article:_ Troubleshooting Undelivered Emails with Successful (R/D) Logs](https://help.salesforce.com/s/articleView?id=003876256&type=1&language=en_US)

## Send Test Messages

These steps apply to both Hyperforce and non-Hyperforce orgs.

1. From Setup, enter Test Deliverability in the Quick Find box, then select **Test Deliverability**.
2. Enter your business email address.
3. Click **Send**. Salesforce sends a test message from all IP addresses to your business email address. Each test message specifies the IP address from which it was sent.
4. To make sure that you received all test messages, check your business email account.

Salesforce maintains separate IP addresses for inbound and outbound email. The IP addresses used for outbound email don’t accept inbound email connections.

## Resolve Issues in Hyperforce Orgs

For Hyperforce orgs, Salesforce sends only one test message to your business email address.

If you didn’t receive the test message, your organization’s email administrator should use mutual TLS (mTLS), as explained in [Preferred Alternatives to IP Allowlisting on Hyperforce](https://help.salesforce.com/s/articleView?id=000394078&type=1&language=en_US). To ensure you can properly receive mail sent from the Salesforce platform, rely on standard email security protocol, such as, TLS, SPF, and DKIM. See [Ensure You Can Receive Email From Salesforce](https://help.salesforce.com/s/articleView?id=000388992&type=1&language=en_US) for more details.

## Resolve Issues in Non-Hyperforce Orgs

For non-Hyperforce orgs, Salesforce sends a test message from all IP addresses to your business email address. Each test message specifies the IP address from which it was sent.

If you didn’t receive all the test messages, your organization’s email administrator must add the Salesforce IP ranges to the allowlist for your organization’s email server. When you add those IP addresses to the list of trusted addresses, the email server can receive email that might otherwise be blocked. For a current list of Salesforce IP ranges, see [Salesforce IP Addresses and Domains to Allow](https://help.salesforce.com/articleView?id=000321501&type=1&language=en_US).