---
schema_version: "1"
id: 4817b5fd7ea3a046dd4c257ea4c9f2a89a5443626a8625df853cd4554b53743c
title: Choose the Action for a Custom Signal
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_workspace_custom_suggestion_actions.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_workspace_custom_suggestion_actions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 960d14d48d10bee46ecae5183af1558d45f4470343f28be897152bd0225f48ca
description: Direct your sales team’s next steps by defining the actions they take on custom signals. Every signal in the feed shows one action button, and for a custom signal, you decide which action that button runs.
products:
  - Sales Cloud
release: "264"
---
# Choose the Action for a Custom Signal

Direct your sales team’s next steps by defining the actions they take on custom signals. Every signal in the feed shows one action button, and for a custom signal, you decide which action that button runs.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> editions with the Sales Foundation add-on.</td></tr></tbody></table>

When you configured custom signals to show on Sales Workspace, you control the single action button that appears on each feed. Decide what sellers do when they act on a custom signal, and set a default action so that every feed from a definition behaves the same way.

## Where the Action Comes From

You can configure an action in two places. When actions exist in both places, the more specific action always wins.

- Set a default action on the custom signal definition. This ensures that every feed generated by that definition uses the exact same action.
- Write an action directly to a single feed record when it needs unique behavior. This specific action overrides the default definition.

## What You Can Use as an Action

You can connect your custom signal to one of two action types:

- Platform Action: This action runs against the specific record related to the feed.
- Agent Quick Action: This action opens the Assist panel for a specified agent. It also automatically runs an utterance that you define.