---
schema_version: "1"
id: f748f0d46611f809902fe09768b8203b796a1a42a0d187dc82694a056c1b4996
title: What’s the Difference Between Sales Emails and Agentforce?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_emails_differences.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_emails_differences.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 43a1aa5ff1cacf219b37d40c864fc58185e3ed9297adbac503c786bfd00a08f1
description: Sales reps have a choice of tools when creating emails. Determine which tool is best to meet your goals, and learn how to use generative AI in the flow of work.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# What’s the Difference Between Sales Emails and Agentforce?

Sales reps have a choice of tools when creating emails. Determine which tool is best to meet your goals, and learn how to use generative AI in the flow of work.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the Einstein for Sales add-on, which is available for an extra cost in <strong>Performance</strong> and <strong>Unlimited</strong> Editions.</td></tr></tbody></table>

## Agentforce

This tool appears in several places, such as the side panel and Sales Cloud Everywhere.

![Agentforce in the side panel](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/sales_emails_differences_side_panel.png)

![Agentforce in Everywhere](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/sales_emails_differences_everywhere.png)

To use Agentforce, enter a question or instructions in the text box. The question can be about anything, but Agentforce assumes that the question is about the current record unless the instructions say otherwise.

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_example.png)

Example A user types “Create an email introducing me, my company, and our products. Suggest a meeting.” After output is generated, keep the conversation going by suggesting changes to the output, such as “Make it more formal” or “Add more product information”.

## Sales Emails

Users can also work with generative AI in Sales Emails, available in the email composer in Lightning Experience and the Outlook and Gmail integrations.

![Use generative AI in the email composer](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/sales_email_composer.png)

To start, click **Draft with Einstein** in the email composer.

![Give generative AI instructions](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/sales_email_instructions.png)

Enter instructions for Einstein to execute, using a conversational style.

Or, you can also choose premade instructions.

![Choose custom instructions for generative AI](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/sales_email_custom_instructions.png)

Some instructions come standard with Salesforce, while your company's Salesforce admins can create custom instructions. Similar to templates, these instructions can include merge fields that pull data from the Salesforce database.

Regardless of how the output is generated, users can adjust the generated email draft.

![Adjust the draft output](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/sales_email_adjust_draft.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small " summary="Which AI Tool Should You Use?">
        <caption>Which AI Tool Should You Use?</caption>
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" id="d38841e145">what you want to do</th>
            <th scope="col" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" id="d38841e148">recommended tool</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="what you want to do" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d38841e145 ">Create an email draft based on the current campaign messaging.</td>

            <td data-label="recommended tool" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d38841e148 ">
              <p>Sales Emails</p>
              <p style="margin-bottom:0;">Choose an email template that’s been designed with the
                campaign's email messaging in mind.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="what you want to do" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d38841e145 ">Send an impromptu email to a customer you just ran into. </td>

            <td data-label="recommended tool" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d38841e148 ">
              <p>Agentforce</p>
              <p style="margin-bottom:0;">Use Agentforce to generate a unique email draft for the customer.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="what you want to do" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d38841e145 ">Use the latest generative AI creation tool. </td>

            <td data-label="recommended tool" class="slds-cell-wrap" style="text-align:left;vertical-align:top;" headers="d38841e148 ">Both Agentforce and Sales Emails use the latest generative AI engine.</td>

          </tr>
        </tbody>
      </table>