---
schema_version: "1"
id: d760b68aa40eaabf25966e3b2b995a52b185101c60348acfc8e942ddf2e54e5f
title: Let Your Sales Team Connect with Customers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_einstein_bots_connect_with_customers.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_einstein_bots_connect_with_customers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: abcca93fd2105263776109d86a2727907ba9ee57516ac63245f2e2b1501ef625
description: Get your sales team ready to chat with customers. Create a Messaging Session record page so that your team can manage conversations and live chat from one place. And create a custom Messaging Session compact layout so your team members can see relevant information about incoming chats in their Omni-Channel widget.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Let Your Sales Team Connect with Customers

Get your sales team ready to chat with customers. Create a Messaging Session record page so that your team can manage conversations and live chat from one place. And create a custom Messaging Session compact layout so your team members can see relevant information about incoming chats in their Omni-Channel widget.

- **[Help Your Team Manage Sales Conversations](https://help.salesforce.com/s/articleView?id=sales.sales_einstein_bots_manage_conversations.htm&release=264.0.0&type=5)**  
    Let your sales team manage conversations and live chat from one place. Create a Messaging Session record page that contains conversation and customer record components. Then create a compact layout so your team can see more information about incoming chats in their Omni-Channel widget.