---
schema_version: "1"
id: b823ff15b25ad0ff8511382adcd7fb119d3b148ffa32df98e167d037089bcdba
title: Generative AI Considerations for Agentforce Prospecting
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_prospecting_gen_ai_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_prospecting_gen_ai_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2503ce11d37fceea7dc7f311a88cc1e0c8c7e3da3f2fe096f5879968de213ef2
description: Learn about the supported generative AI functionality, usage, limitations, allowances, and limits for Agentforce Prospecting.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Generative AI Considerations for Agentforce Prospecting

Learn about the supported generative AI functionality, usage, limitations, allowances, and limits for Agentforce Prospecting.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with the Agentforce for Sales or Agentforce for an Industry add-on, or in Agentforce 1 Sales and Industry Editions where included. Requires each user to have the Agentforce for Sales or Agentforce for an Industry add-on to access actions.</td></tr></tbody></table>

## Agent Configuration and Deployment

Deploying Prospecting Agents or agent changes via change sets or metadata isn’t supported and can cause the newly deployed or updated agent to stop working correctly. Create and update all agents in Setup or Agentforce Builder.

## Language and Locale Support

Agentforce Prospecting supports English in these locales.

 
| LOCALE | CODE |
| --- | --- |
| United States | en\_US |

## Large Language Model Support

Agentforce Prospecting supports these models.

| MODEL |
| --- |
| OpenAI GPT 5 |

## Einstein Trust Layer Service Support

Agentforce Prospecting supports the Trust Layer services supported by the [Agentforce Employee Agent](https://help.salesforce.com/s/articleView?id=ai.agent_employee_agent_considerations.htm&type=5&language=en_US) type.

## Usage Types Consumed by Agentforce Prospecting

Agentforce Prospecting uses generative AI and Data Cloud to ingest, store, and process data. You’re billed in these categories when you use Agentforce Prospecting. Before deployment, work with your Salesforce account team to confirm license availability and plan credit usage.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/images/icon_tip.png)

Tip

This feature has access to Digital Wallet, a free account management tool that offers near real-time consumption data for enabled products across your active contracts. Access Digital Wallet and start tracking your org's usage. To learn more, see [About Digital Wallet](https://help.salesforce.com/s/articleView?id=xcloud.wallet_about.htm&language=en_US&type=5).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:15.000000000000002%">
          <col style="width:15.000000000000002%">
          <col style="width:35%">
          <col style="width:35%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12889e193">Digital Wallet Card</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12889e196">Usage Type</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12889e199">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12889e202">Notes</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">

            <td data-label="Digital Wallet Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d12889e193 "><span>Flex Credits</span></td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d12889e196 ">Standard Action</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12889e199 ">
              <p>Usage is determined by the number of standard actions called by the agent in a text
                conversation. Currently, every standard action called by the agent is metered as one
                standard action, irrespective of the number of tokens processed. </p>
              <p>Standard agent actions are actions that are available out-of-the-box. To check the list
                of Standard actions, see <a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref.htm&amp;type=5&amp;language=en_US" target="_blank"><u>Standard Action Reference</u></a>.</p>
              <div>
                <div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                  <div class="slds-media slds-media_responsive">
                    <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/images/icon_note.png" alt="Note"></span></div>
                    <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> Use of some standard agent actions require that a subscription has been purchased for
                      each user that accesses these actions, such as a subscription to Agentforce for Sales
                      Add-on or Agentforce for Service Add-on. To determine which subscription is required for
                      such standard actions, see Standard Action Reference at <a href="https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref.htm&amp;type=5&amp;language=en_US" target="_blank"><u>Standard Action Reference</u></a>. While this
                      requirement is not technically enforced yet, users who don’t have the required add-on
                      license will lose access to such actions for which they don’t have a license when the
                      requirement is enforced.</div>
                  </div>
                </div>
              </div>
            </td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d12889e202 "><span>This usage type isn’t billed when it's associated with a generative AI action that
                qualifies as unmetered human context usage. For more information, see <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_metering_logic.htm&amp;type=5&amp;language=en_US" target="_blank">Metering for Agentforce and Generative AI Usage</a>.</span></td>

          </tr>
          <tr class="">

            <td data-label="Digital Wallet Card" class="slds-cell-wrap" style="vertical-align:top;" headers="d12889e193 "><span>Flex Credits</span></td>

            <td data-label="Usage Type" class="slds-cell-wrap" style="vertical-align:top;" headers="d12889e196 ">Custom Action</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12889e199 ">
              <p>Usage is determined by the number of custom actions called by the agent in a text
                conversation. Currently, every custom action called by the agent is metered as one custom
                action, irrespective of the number of tokens processed. </p>
              <p style="margin-bottom:0;">Async calls to Salesforce AI in custom action implementation may incur additional
                charges.</p>
            </td>

            <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d12889e202 "><span>This usage type isn’t billed when it's associated with a generative AI action that
                qualifies as unmetered human context usage. For more information, see <a href="https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage_metering_logic.htm&amp;type=5&amp;language=en_US" target="_blank">Metering for Agentforce and Generative AI Usage</a>.</span></td>

          </tr>
        </tbody>
      </table>