---
schema_version: "1"
id: 4f9c84b7a5001411417c56cdb939b2575d30a637ac7a045f16b1b0e7fae00ed8
title: Key Points to Remember
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_coach_use_case_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_use_case_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 89cdb29ab98da6e9c779a10aebcab55ba9a64cd4374aef1a751fd81c50920f86
description: Review these key points.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Key Points to Remember

Review these key points.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions.</td></tr></tbody></table>

- Make sure the User Guidance is reflected in the prompt instructions so that the evaluation and feedback are inline with what the reps are demonstrating.
- The role-play subagent must reflect the customer or buyer persona and include any customizations related to competitive mentions, demeanor, and so on.
- The role-play subagent must clearly articulate in the classification description, scope the nature of the conversation, and the role of the agent (such as playing the part of a prospective buyer).