---
schema_version: "1"
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title: Agentforce Sales Coach Components
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_coach_topics_agents_prompt_templates.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_topics_agents_prompt_templates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f9016eaf9caf89e597101282e103d6309a8ef4a373cffa2cf4444042049f254d
description: Before you begin customizing Agentforce Sales Coach, make sure you understand the components that define and make our agent functional.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Agentforce Sales Coach Components

Before you begin customizing Agentforce Sales Coach, make sure you understand the components that define and make our agent functional.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions.</td></tr></tbody></table>

## Subagents

A subagent is a particular job an agent can do and an essential element of an agent’s reasoning. Agentforce Sales Coach uses subagents to conduct role-plays and provide feedback to end users.

Agentforce Sales Coach offers prebuilt standard subagents, making it easy to get started with coaching on Opportunity records. These prebuilt subagents can also serve as a guide when you create your own coaching scenarios. The description, scope, and instructions‌ of a subagent varies based on the type of coaching scenario.

## Actions

An action is essentially a task that the agent can perform. In Agentforce Sales Coach, actions instruct the agent to provide reps with feedback for a given coaching scenario.

For Agentforce Sales Coach, actions must have a prompt template as the reference action type. When creating your scenarios, the action to call the prompt for feedback must be its own subagent, not the same for a role-play.

## Prompt Templates

The prompt templates referenced by Agentforce Sales Coach contain key details and instructions our agent requires to coach reps. It includes CRM data about the object record (or records), criteria to assess the rep on, and provides guidance on how to generate and organize the feedback for the user. Agentforce Sales Coach has a dedicated prompt template type called Sales Coaching that you must use for scenarios.