---
schema_version: "1"
id: 39d534a0320534d9a370b27f8c7d0ca4c0199460472f0a11c63354519b4ade0e
title: Test Your Role-Play Customization for Agentforce Sales Coach
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_coach_test_role_play_customization.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_test_role_play_customization.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f15d7c5d872b23081a98cd8cd2ec51af9227a5bf6d5e8ce116b3bc0919db6543
description: Verify that the customizations made to Agentforce Sales Coach in role-play scenarios are operating as expected before deploying those changes.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Test Your Role-Play Customization for Agentforce Sales Coach

Verify that the customizations made to Agentforce Sales Coach in role-play scenarios are operating as expected before deploying those changes.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d13203e66">User Permissions Needed</th>
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        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13203e66 ">To customize and test role-play scenarios:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13203e66 ">Manage Agentforce Sales Coach</td>

          </tr>
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      </table>

1. From Agentforce Studio, click **Agentforce Sales Coach**.
2. Click **Open in Builder**.
3. Select **Subagents** from the sidebar menu.
4. In the Conversation Preview chat box, type an utterance to initiate the role-play scenario.
    
    Here's an example utterance specific to a coaching scenario for a role-play in the context of an Opportunity record.
    
    Utterance: "Let's do a role-play. The customer account name is Virtuoso. The sales executive's name is Samatha. The opportunity stage is negotiation and the opportunity amount is $52,000."
    
    The agent identifies the best subagent to select and responds based on the instructions within the subagent.
5. Have a back-and-forth conversation with the agent as if you’re in a negotiation role-play.
6. Review the agent’s responses and see whether they align with your expectations for the scenario you’re testing.
    
    ![Testing customization on a role-play topic in Agentforce Builder.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/sales_agents_coach_topic_testing.png)
7. Review the Plan Tracer to see how the agent thinks. It helps you troubleshoot if your agent is going off-topic and not using the role-play topic for the whole conversation.

Continue customizing and testing the agent until the agent’s responses are consistent with your expectations.

#### See Also

- [Role-Play Topic Customization for Agentforce Sales Coach](https://help.salesforce.com/s/articleView?id=sales.sales_coach_agent_customize_role_plays.htm&language=en_US)