---
schema_version: "1"
id: 621230259a4870da7df9d73dcf24009550c597389cef61260850f6ec64d46298
title: Agentforce Sales Coach Scenarios
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_coach_scenario_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_scenario_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aa117f3d7881b909f13b3dd1488af6f001488bd50dd3ebf09134ade6c16dbca4
description: A coaching scenario simulates real-world situations, giving users a risk-free environment to practice, improve, and build confidence. These realistic interactions reflect common challenges, with step-by-step guidance from the Sales Coach agent to help users strengthen their skills and strategy.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Agentforce Sales Coach Scenarios

A coaching scenario simulates real-world situations, giving users a risk-free environment to practice, improve, and build confidence. These realistic interactions reflect common challenges, with step-by-step guidance from the Sales Coach agent to help users strengthen their skills and strategy.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/images/icon_note.png)

Note The agent user for Agentforce Sales Coach doesn’t have access to all the Salesforce objects by default. To make sure the agent user can access the necessary objects and fields, create a permission set using the Einstein Agent license. Grant the Read and Field access, and assign the permission set to the agent user. Don't grant View All or Modify All access to the agent user.

- **[Get Started with Ready-To-Use Scenarios](https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_populate_scenarios.htm&release=264.0.0&type=5)**  
    Agentforce Sales Coach includes a set of ready-to-use scenarios designed to help reps practice and improve their skills.
- **[Create a Coaching Scenario](https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_create_scenario.htm&release=264.0.0&type=5)**  
    A coaching scenario represents an end-to-end coaching session where a rep practices a skill, through a presentation or role-play. Agentforce Sales Coach evaluates the session and provides feedback based on the rep's performance. Create custom scenarios for targeted practice and refinement of core skills such as overcoming objections, handling difficult customer conversations, and more.
- **[Agentforce Sales Coach Ready-To-Use Scenarios](https://help.salesforce.com/s/articleView?id=sales.sales_agent_coach_ootb_scenarios.htm&release=264.0.0&type=5)**  
    Agentforce Sales Coach provides a few prebuilt scenarios out-of-the-box that are specific to the Sales Opportunity object: Present Your Knowledge, Practice Your Pitch, Role-Play with Your Coach, and Sharpen Your Negotiation Skills.