---
schema_version: "1"
id: eefa3a9e9e12236cfc2dd48a689b9d57ce105daf724b41e9407c4319b32062fc
title: Create a Coaching Scenario
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_coach_create_scenario.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_create_scenario.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e027a5990db7618b94d56d999ff1392588500f6e1ff409163c76d57b974fd73c
description: A coaching scenario represents an end-to-end coaching session where a rep practices a skill, through a presentation or role-play. Agentforce Sales Coach evaluates the session and provides feedback based on the rep's performance. Create custom scenarios for targeted practice and refinement of core skills such as overcoming objections, handling difficult customer conversations, and more.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Create a Coaching Scenario

A coaching scenario represents an end-to-end coaching session where a rep practices a skill, through a presentation or role-play. Agentforce Sales Coach evaluates the session and provides feedback based on the rep's performance. Create custom scenarios for targeted practice and refinement of core skills such as overcoming objections, handling difficult customer conversations, and more.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d19124e66">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d19124e66 ">To create a coaching scenario:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d19124e66 ">Manage Agentforce Sales Coach</td>

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As a prerequisite, make sure that the scenario components: subagent, action, and prompt templates are created.

To create a coaching scenario, use Agentforce Builder.

1. From Agentforce Builder, select **Coaching Scenarios**.
2. Click **New Scenario**.
3. Provide the required details.
    
    - Enter the scenario name and select the Salesforce object associated with the scenario.
    - Enter the scenario description and user guidance.
    - Select the scenario components: scenario type, subagent for role-play (if the scenario type is role-play), feedback subagent, action, and the prompt template associated with the scenario.
4. Click **Save**. You can preview the scenario to make sure all settings and permissions are configured correctly before activating it. Click the actions menu against the scenario and select **Preview**.
5. To activate the scenario, click the actions menu against the scenario and select **Activate Scenario**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/images/icon_note.png)

Note Agentforce Sales Coach now supports multiple languages. To create scenarios in a language other than your org’s default, use Translation Workbench to add translations for your custom scenarios. For more information, see [Translation Workbench](https://help.salesforce.com/s/articleView?id=platform.workbench.htm&type=5&language=en_US).