---
schema_version: "1"
id: c3f46e3f6e10ca13b0c83f667ac6a00cf9ed9966c70bffda85ad9d3c3c6a8952
title: Considerations for Using Agentforce Sales Coach
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_coach_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_coach_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7132b58e53fe37a97cf3baa01b993a6e83e8bb6067f4061cc6aa447fa14a629a
description: Review these considerations and limitations around setup and usage of Agentforce Sales Coach.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Considerations for Using Agentforce Sales Coach

Review these considerations and limitations around setup and usage of Agentforce Sales Coach.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Foundations or Agentforce 1 Editions.</td></tr></tbody></table>

- Data 360 is a required feature and must be turned on before enabling Agentforce Sales Coach.
- Admins need the Data Cloud Architect permission set to turn on Data 360.
- The agent user needs the Data Cloud Architect permission set to access Data 360.
- You can have only one active Sales Coach agent per Salesforce org.
- The Agentforce Sales Coach add-on has a limit of 25,000 user permissions.
- Agentforce Sales Coach supports a maximum of 20 active scenarios on any given object and a total of 500 scenarios for each agent version.
- You can't delete a subagent associated with a coaching scenario.
- Knowledge articles aren't supported in Agentforce Data Libraries for Agentforce Sales Coach.
- Agentforce Sales Coach isn’t supported on the Salesforce mobile app.
- The coaching that reps receive is most effective when the object has all the necessary CRM data fields populated.
- Use the Sales Coaching prompt template type to generate feedback in custom coaching scenarios.
- Admins can create a coaching scenario only if their org language is English.
- Consumption credits are consumed when using the Preview functionality.
- The agent shows an error for Opportunity records when both these conditions are met:
    
    - When an org is upgraded to the Coach Everywhere version and provisioned with the ready-to-use scenarios (by clicking **Populate Data** under Coaching Scenarios in Agentforce Builder).
    - When the Organization-Wide Default (OWD) sharing setting for the Opportunity object is set to Private.
    
    To resolve this issue, change the Sharing Settings for Opportunity to Public Read Only or create a custom permission set that grants View All Records access and assign it to the Agent User. See this [Known Issue](https://help.salesforce.com/s/issue?id=a02Ka00000jhtea) for details.
- To generate feedback, coaching sessions must meet minimum length requirements.
    - Role-play scenarios require at least three conversational exchanges between the user and the Sales Coach agent, with at least 60 words.
    - Present scenarios require the rep to speak at least 100 words.If a session is too short, the agent shows an error message.