---
schema_version: "1"
id: eeda293b90c8dad2cb5be2e36e5e9c5d26a0ad6b512fe44b05043db1372a5818
title: Change the Specifics of the Conversation
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agents_change_the_specifics_of_the_conversation.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agents_change_the_specifics_of_the_conversation.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e7251174a62ae729e809cdb36ab78782840b1195246aa1569b7cf4dd490ca469
description: The agent has default behaviors for asking questions and the number of questions asked. To change the default behavior of the agent, customize the Initial Outreach subagent to include explicit instructions to ask for them.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Change the Specifics of the Conversation

The agent has default behaviors for asking questions and the number of questions asked. To change the default behavior of the agent, customize the Initial Outreach subagent to include explicit instructions to ask for them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions with Einstein for Sales.</td></tr></tbody></table>

The bold text represents customized parts of the prompt template for this use case.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/images/icon_note.png)

Note Complete sufficient testing of any customizations to an agent.

## Instructions

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/images/icon_example.png)

Example

`To write a cold outreach email, follow these instructions step-by-step:`

```
 1. Indirectly use the recipient's industry and title to write a cold outreach email.
          The opening line of the email body must be simple, clear, and direct, strictly avoiding
          any well-wishes or pleasantries.
```

```
 2. Leverage proven cold email strategies and use the Company Description, Primary Value
          Proposition, and Proof Points to write the email.You must not mention their role or
          industry directly. Instead mention specific factual challenges or relevant
          responsibilities tied to their industry and title. Avoid generic language and buzzwords or
          phrases.
```

```
 3. Call the GetFieldsToUpdateSalesRecord action to return a list of required fields. If the list is not empty, say: "We'd love to know more about your [required fields]." Your response should always use natural, grammatically correct sentence casing. If the list is empty, move to the next step.
```

```
4. End the email by asking a simple, yes/no qualifying question in a new line. Use the
        Qualifying Questions field as inspiration for the type of question to ask, while connecting
        the question to what is said prior. Vary the question for each email - don't repeat the same
        question twice.
```