---
schema_version: "1"
id: 4d8feae9ec4ed2d7e3158000ad59f083a8edcc1874d6d0fff090c46ee08435a2
title: Review, Edit, and Approve Agent Emails
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agent_sdr_review_approve_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_review_approve_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 891593314a43deabbe986de93624760fd8e956267a82f61a878860e7bafdb78e
description: When an Engagement agent is set up with Review Before Send turned on, it puts each generated email into a queue for review by the prospect owner. Emails waiting for review appear in the Activity Timeline on prospect records and in the Engagement Control Center. Agent managers (users with the Configure Engagement App permission) can also approve emails queued for review.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Review, Edit, and Approve Agent Emails

When an Engagement agent is set up with Review Before Send turned on, it puts each generated email into a queue for review by the prospect owner. Emails waiting for review appear in the Activity Timeline on prospect records and in the Engagement Control Center. Agent managers (users with the Configure Engagement App permission) can also approve emails queued for review.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions with Sales and Einstein for Sales.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d4201e62">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d4201e62 ">To review, edit, or approve an Agentforce Engagement email to a
              prospect:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d4201e62 ">
              <p>Use Engagement App</p>
              <p>AND</p>
              <p>Sales Engagement User</p>
              <p>OR</p>
              <p>Sales
                Engagement Cadence Creator</p>
              <p>AND</p>
              <p>Ownership of the
                prospect</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Configure Engagement App</p>
            </td>

          </tr>
        </tbody>
      </table>

Watch the video to see how to review, edit, and approve agent emails.

**Review emails in the Activity Timeline**

To review emails in a prospect’s Activity Timeline, open the lead, contact, or person account record and view the Timeline. Emails that are generated and waiting for review appear in the Timeline.

To view the content and details of an email, click to expand it. To make changes, click **Edit**. To send the email as-is, click **Approve**.

![Edit and approve agent emails in the Activity Timeline.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/agentforce_sales_sdr_require_manual_approval_timeline.png)

**Review emails in the Engagement Control Center**

To see a list of emails awaiting review in the Control Center, click the **Needs Review** total.

To approve, edit, or cancel an email, click the Action menu next to the email and choose **Review Email**.

![View, edit, and approve agent emails in the Control Center.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/agentforce_sales_sdr_require_manual_approval_ctrl_ctr.png)