---
schema_version: "1"
id: 88560ddd96a429578d126194e90625782790469346131f482e76ea7e91da8c66
title: Learn About and Implement Agentforce Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/sales_agent_sdr_learning_map.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_learning_map.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a6f504599ec2e5a01b5773963c0ceb5ca866c3272967ed5dee76b87bed367950
description: Whether you’re setting up an agent for the first time or simply wanting to know more about Agentforce Engagement, this learning map offers a clear path toward success. Consider bookmarking this page.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Learn About and Implement Agentforce Engagement

Whether you’re setting up an agent for the first time or simply wanting to know more about Agentforce Engagement, this learning map offers a clear path toward success. Consider bookmarking this page.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/images/icon_note.png)

Note The Agentforce Lead Nurturing name has changed to Agentforce Engagement. The new name better describes the work the agent does to nurture existing prospects and differentiates it from the Agentforce Lead Generation agent template.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_wwh_kgh_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_wwh_kgh_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_1.png" alt="Icon representing a starting point in a journey"></span>
            </p>
            <p><strong>What is Agentforce Engagement?</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_xwh_kgh_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_xwh_kgh_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_intro.htm&amp;release=264.0.0&amp;type=5" title="Built on the Salesforce trusted AI platform, Agentforce Engagement is an autonomous agent that helps you scale your top of funnel efforts, streamline prospect qualification, and generate pipeline around the clock. By handling initial outreach, follow-up, answering questions, and meeting booking, an Engagement agent gives sales reps more time to nurture relationships.">Agentforce Engagement
                Overview</a>
            </p>
            <p>
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_video.png" alt="Video icon"></span>
              <a href="https://salesforce.vidyard.com/watch/K5TArfU5FpkWYUvpBL82cv" target="_blank">Scale Your Sales Funnel with Agentforce
                Engagement</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_zwh_kgh_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_zwh_kgh_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_customer_story.png" alt="Presentation icon"></span>
              <a href="https://org62.my.salesforce.com/sfc/p/000000000062/a/ed000000wZQP/MX6feB.rYUQvIhRiJM9.PfYFXPn8Li4nuz38a40pCmY" target="_blank">Presentation: Understanding and Implementing
                Agentforce Engagement</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_t3w_pzj_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_t3w_pzj_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/en/content/learn/modules/agentforce-sales-agents-quick-look" target="_blank">Trailhead: Agentforce for Sales: Quick Look</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_fxh_kgh_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_fxh_kgh_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_9.png" alt="Gear icon representing how Agentforce Engagement can help your business"></span>
            </p>
            <p><strong>How Can it Help Me?</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_cvs_tp4_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="sales_agent_sdr_learning_map__image_cvs_tp4_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_video.png" alt="Video icon"></span>
              <a href="https://youtu.be/HyQjkg8sx64?si=MdWi9P4ob-l7ClaK" target="_blank">Customer Story: Precina Health</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_mbg_5p4_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="sales_agent_sdr_learning_map__image_mbg_5p4_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_video.png" alt="Video icon"></span>
              <a href="https://www.youtube.com/watch?v=XecXGahi4AQ&amp;ab_channel=SalesforceProductCenter" target="_blank">Customer Story: VTT Research</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_zql_5p4_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="sales_agent_sdr_learning_map__image_zql_5p4_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_video.png" alt="Video icon"></span>
              <a href="https://youtu.be/WoaMFLkbyYc?si=14JkYkmarzaSMA6u" target="_blank">Customer Story: Salesforce
                on Salesforce</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_ajl_hp4_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_ajl_hp4_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_9.png" alt="Gear icon representing how Agentforce Engagement works"></span>
            </p>
            <p><strong>How Does it Work?</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_nvv_hs4_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_nvv_hs4_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_customer_story.png" alt="Presentation icon"></span>
              <a href="https://org62.my.salesforce.com/sfc/p/000000000062/a/ed000000wZQP/MX6feB.rYUQvIhRiJM9.PfYFXPn8Li4nuz38a40pCmY" target="_blank">Presentation: Understanding and Implementing
                Agentforce Engagement</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_bdj_ks4_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_bdj_ks4_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/en/content/learn/modules/agentforce-sales-agents-quick-look" target="_blank">Trailhead: Agentforce for Sales: Quick Look</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_en3_1bp_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_en3_1bp_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_lead_process.htm&amp;release=264.0.0&amp;type=5" title="Prospects can be assigned to the agent in three ways–when the prospect assignment criteria set within the Engagement Rules in Agentforce Builder are met, by an automated action, or when a sales rep sends a prospect to the agent. The agent takes the prospect through a flexible set of engagement steps. The specific steps taken depend on how the prospect responds. When a prospect is sent to the agent, the record owner doesn't change.">How a Agentforce
                Engagement Agent Processes Leads</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_txh_kgh_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_txh_kgh_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_5.png" alt="Wrench icon representing setting up Agentforce Engagement"></span>
            </p>
            <p><strong>Set Up Agentforce Engagement</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_xhg_2dp_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_xhg_2dp_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.einstein_sdr_setup.htm&amp;release=264.0.0&amp;type=5" title="Learn about the configuration steps that enable your Engagement agent.">Setup Steps</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_i5m_2dp_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_i5m_2dp_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_permissions.htm&amp;release=264.0.0&amp;type=5" title="Agentforce Engagement includes multiple permission sets you can assign based on a user’s role and responsibilities. The permission sets include individual user permissions and object permissions.">Permissions Needed</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_ywq_2dp_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_ywq_2dp_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_considerations.htm&amp;release=264.0.0&amp;type=5" title="Keep in mind some considerations for using Agentforce Engagement.">Agentforce Engagement
                Considerations</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_rhl_qdp_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_rhl_qdp_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/agentforce-sdr-setup-and-customization" target="_blank">Trailhead: Agents for Customer Engagement at Scale</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_x4b_wdp_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_x4b_wdp_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/en/content/learn/modules/agentforce-sdr-setup-and-customization" target="_blank">Trailhead: Agentforce Engagement Setup and Customization</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_z1z_ydp_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_z1z_ydp_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_customer_story.png" alt="Presentation icon"></span>
              <a href="https://org62.my.salesforce.com/sfc/p/000000000062/a/ed000000wZQP/MX6feB.rYUQvIhRiJM9.PfYFXPn8Li4nuz38a40pCmY" target="_blank">Presentation: Understanding and Implementing
                Agentforce Engagement</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_rhz_bdp_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_rhz_bdp_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_5.png" alt="Wrench icon representing testing Agentforce Engagement"></span>
            </p>
            <p><strong>Test Your Agent</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_byh_kgh_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_byh_kgh_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_testing.htm&amp;release=264.0.0&amp;type=5" title="When preparing to use Agentforce Engagement, you can ensure you’re satisfied with the agent’s work by testing how the agent generates and schedules its emails. When you test in Agentforce Builder, you can sanity check your agent’s subagents and actions individually.">Testing Agentforce Engagement
                with Agent Builder Preview</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_asn_p1x_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_asn_p1x_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_testing_center.htm&amp;release=264.0.0&amp;type=5" title="Test intro emails, nudges, and replies against multiple records at once using a comma separated values (CSV) spreadsheet file designed for batch testing. Each CSV file can test a single scenario across multiple leads, contacts, or person accounts.">Batch Test Agentforce Engagement Actions and Email with Testing Center</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_ob3_1bx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_ob3_1bx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_email_troubleshooting.htm&amp;release=264.0.0&amp;type=5" title="When an Engagement agent generates and schedules emails, errors can occur under certain conditions. When an error occurs, the agent cancels all outreach to the prospect and an error appears in the prospect’s Activity Timeline.">Troubleshoot Agentforce Engagement Email</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_ylp_f2p_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_ylp_f2p_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_9.png" alt="Gear icon representing working with Agentforce Engagement"></span>
            </p>
            <p><strong>Work with Your Agent</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_umm_3bx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_umm_3bx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_assign_manually.htm&amp;release=264.0.0&amp;type=5" title="In addition to using assignment rules in the Engagement agent settings in Agentforce Builder and automated actions, you can assign prospects you own to the SDR agent manually.">Assign Prospects to an Engagement Agent Manually</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_fst_lbx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_fst_lbx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_auto_actions.htm&amp;release=264.0.0&amp;type=5" title="Sales users can assign prospects to an Engagement agent with automated actions. Sales reps can create automated actions for prospects that they own and managers can create actions for prospects that any of their team members own.">Assign Prospects to an Engagement Agent with Automated Actions</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_c5y_pbx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_c5y_pbx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_control_center.htm&amp;release=264.0.0&amp;type=5" title="Track your Engagement agent’s prospect outreach and monitor success in Agent Control Center. See how many leads, contact, or person accounts are assigned to an agent, how many have been emailed, replied, booked a meeting, and more.">Monitor Engagement Agent Activity in Control Center</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_xzr_nml_jhc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_xzr_nml_jhc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span><a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_analytics.htm&amp;release=264.0.0&amp;type=5" title="The Engagement agent Tableau dashboard helps sales leaders and sales operations managers understand how Agentforce Engagement is helping to achieve business outcomes, including lead pipeline generation and sales team productivity. The Tableau dashboard provides additional metrics that aren’t available in Agentforce Control Center and lets you dive deeper into the numbers to gain insights for your business.">Monitor Engagement Agent Activity with Agent Analytics (Beta)</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_lwy_5bx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_lwy_5bx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_email_troubleshooting.htm&amp;release=264.0.0&amp;type=5" title="When an Engagement agent generates and schedules emails, errors can occur under certain conditions. When an error occurs, the agent cancels all outreach to the prospect and an error appears in the prospect’s Activity Timeline.">Troubleshoot Agentforce Engagement Email</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_sn2_m2x_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_sn2_m2x_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_5.png" alt="Wrench icon representing customizing Agentforce Engagement"></span>
            </p>
            <p><strong>Customize with Subagents and Actions</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_rgc_kcx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_rgc_kcx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/en/content/learn/projects/quick-start-einstein-copilot" target="_blank">Trailhead: Agent Actions Quick Start</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_ql5_ncx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_ql5_ncx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/en/content/learn/modules/introduction-to-agent-builder" target="_blank">Trailhead: Introduction to Agentforce Builder</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_axr_rcx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_axr_rcx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_help.png" alt="Help icon"></span>
              <a href="https://help.salesforce.com/s/articleView?id=sales.sales_agent_sdr_topics_actions_prompts.htm&amp;release=264.0.0&amp;type=5" title="To generate appropriate, customized emails, the Agentforce Engagement agent template includes these subagents, actions, and prompt templates.">Engagement Agent Subagents, Actions, and Prompt Templates</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_g5k_l2x_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_g5k_l2x_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_5.png" alt="Wrench icon representing customizing Agentforce Engagement"></span>
            </p>
            <p><strong>Customize with Prompts</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_z5r_xcx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_z5r_xcx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/prompt-studio-quick-look?trail_id=get-started-with-prompts-and-prompt-studio" target="_blank">Trailhead: Prompt Builder Quick Look</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_kfz_xcx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_kfz_xcx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/prompt-builder-basics?trail_id=get-started-with-prompts-and-prompt-studio" target="_blank">Trailhead: Prompt Builder Basics</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_jf3_ycx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_jf3_ycx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/content/learn/modules/prompt-fundamentals" target="_blank">Trailhead: Prompt Fundamentals</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="sales_agent_sdr_learning_map__image_gzh_kgh_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:240px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_gzh_kgh_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/lead_nurturing_learning_map_page_10.png" alt="Binocular icon representing customizing Agentforce Engagement"></span>
            </p>
            <p><strong>Customize with Flows</strong>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_n4m_xdx_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_n4m_xdx_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/en/content/learn/modules/agent-customization-with-flows" target="_blank">Trailhead: Agent Customization with Flows</a>
            </p>
            <p>
              <a name="sales_agent_sdr_learning_map__image_rjc_b2x_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_rjc_b2x_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/en/content/learn/trails/build-flows-with-flow-builder" target="_blank">Trailhead: Build Flows with Flow Builder</a>
            </p>
            <p style="margin-bottom:0;">
              <a name="sales_agent_sdr_learning_map__image_u3h_b2x_bgc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:21px;margin-bottom:0;" id="sales_agent_sdr_learning_map__image_u3h_b2x_bgc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_agents-264-0-0-production-enus/3bcb4a4b-868d-4b4f-b735-d76004124785/sales_agents/images/learning_map_icon_trailhead.png" alt="Trailhead icon"></span>
              <a href="https://trailhead.salesforce.com/en/content/learn/modules/data-cloud-in-flows" target="_blank">Trailhead: Data 360 in Flows</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">&nbsp;</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">&nbsp;</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">&nbsp;</td>

        </tr>
      </tbody>
    </table>