---
schema_version: "1"
id: cee0bff57489c22ab1ea97db9ff245606222bacc4ccd3b9181be8fde65994ba4
title: Fix Sync Issues for Lightning Sync Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/productivity_sync_exchange_admin_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.productivity_sync_exchange_admin_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8a1759b02bd03fd97ed4aa22e2f8be4055fd43b8a93377db84970fb2c772034d
description: If a Lightning Sync user has trouble syncing between your email server and Salesforce, troubleshoot sync issues by checking your users’ sync statuses or running a Lightning Sync error report. If you find a sync issue that a user can’t overcome, then you can reset that user’s sync process for them.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Fix Sync Issues for Lightning Sync Users

If a Lightning Sync user has trouble syncing between your email server and Salesforce, troubleshoot sync issues by checking your users’ sync statuses or running a Lightning Sync error report. If you find a sync issue that a user can’t overcome, then you can reset that user’s sync process for them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

- **[Check Lightning Sync Users’ Sync Statuses](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_check_status.htm&release=264.0.0&type=5)**  
    If Lightning Sync users can’t sync, Salesforce admins can check their individual sync statuses—and the sync status of Lightning Sync setup—to troubleshoot the problem.
- **[Build and Run a Lightning Sync Error Report](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_error_report.htm&release=264.0.0&type=5)**  
    If Lightning Sync users can’t sync, Salesforce admins can build and run an error report to discover what’s causing sync to fail and for which users. The report details provide suggestions to help you troubleshoot sync issues.
- **[Reset Sync for Lightning Sync Users](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_reset.htm&release=264.0.0&type=5)**  
    If a rep has trouble syncing between your email server and Salesforce, Salesforce admins can reset that rep’s sync process. Resetting sync clears out and then restores the connections between a rep’s email and calendar applications and Salesforce records. Resetting the sync process doesn’t affect information stored in those records.
- **[Test the Connection Between Your Server and Salesforce](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_connectivity_test_both.htm&release=264.0.0&type=5)**  
    Salesforce Admins setting up Lightning Sync for Microsoft® Exchange should run both the Lightning Sync connection test and the Microsoft Remote Connectivity Analyzer to test their connectivity between their servers and Salesforce. The tests differ slightly, so running both gives admins more information about the connection status. Admins setting up Lightning Sync for Google need only run the Lightning Sync connection test.
- **[Lightning Sync for Microsoft® Exchange Statuses](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_status_msg.htm&release=264.0.0&type=5)**  
    Understanding Lightning Sync for Microsoft Exchange statuses helps you assess and address Lightning Sync errors that appear on the Lightning Sync status page in Salesforce.