---
schema_version: "1"
id: d52ae6787434fc2e6e90fdd3f4a9c7f44abd1b7b7ca4c5481f96c1c55a41a968
title: See Deal Engagement at a Glance in Pipeline Inspection
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/pipeline_inspection_deal_engagement_activity_heatmap.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.pipeline_inspection_deal_engagement_activity_heatmap.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 33a7f27434ae617234759cab3ac03523526fe3267a6094192c1ee011a8375f54
description: Add the Activity column in Pipeline Inspection to see a heatmap of engagement for each opportunity. Use it to review the types of interactions taking place, compare customer-initiated and seller-initiated activity, and decide which opportunities to follow up on first.
products:
  - Sales Cloud
release: "264"
---
# See Deal Engagement at a Glance in Pipeline Inspection

Add the Activity column in Pipeline Inspection to see a heatmap of engagement for each opportunity. Use it to review the types of interactions taking place, compare customer-initiated and seller-initiated activity, and decide which opportunities to follow up on first.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=sales.pipeline_inspection_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the editions and user interfaces that support Pipeline Inspection.">View supported editions</a>.</td></tr></tbody></table>

When you add the Activity column to your Pipeline Inspection view, you can gauge engagement levels at a glance in an easily scannable heatmap view. The heatmap tracks inbound and outbound interactions such as calls, events, and emails. Outbound entries reflect engagements initiated by you, the seller, while inbound entries reflect customer-initiated engagement from your contacts, leads, or opportunities.

![The Activity column in Pipeline Inspection, showing outbound activities that occurred on a certain day. The side panel shows a detailed list of activities related to the opportunity.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_pipe_visibility-264-0-0-production-enus/75640128-02d2-4752-84b3-eb077e12fb74/sales_pipe_visibility/images/pipeline_inspection/pipeline_inspection_activity_column.png)

These types of activities are tracked in the heatmap. Some activities only get counted when they’re outbound. Manually created or manually logged tasks such as To-Do List items aren’t tracked in the heatmap, but they remain visible in your activity timeline and in the Activity tab on the side panel.

Outbound and Inbound Activities Tracked   
| Activity Type | Outbound | Inbound |
| --- | --- | --- |
| Completed cadence | Yes | No |
| Call | Yes | No |
| Event | Yes | No |
| Email | Yes | Yes |
| List email | Yes | No |
| Voice Call | Yes | Yes |
| Video Call | Yes | No |
| SMS (Text message) | Yes | Yes |
| Web message | Yes | Yes |