---
schema_version: "1"
id: ecd2b0a81f3b85acca63f7131ea6d5759a77848274d6b4197ff116d18a63956f
title: Resolve Your Synced Outlook Tasks
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_unresolved_tasks.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_unresolved_tasks.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 28bb3d1884626bb6688e1e0f041d95d1093e47464dd943d20ceacb90ac34d830
description: When tasks sync from Outlook with Salesforce for Outlook, they appear on the My Unresolved Items page. Use this page to either assign tasks to related Salesforce records or confirm that you want to leave them unassigned.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Resolve Your Synced Outlook Tasks

When tasks sync from Outlook with Salesforce for Outlook, they appear on the My Unresolved Items page. Use this page to either assign tasks to related Salesforce records or confirm that you want to leave them unassigned.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d141086e67">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d141086e67 ">To view or edit unresolved tasks:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d141086e67 ">
              <p>Edit on tasks and Read on the
                objects you assign to tasks</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Sync enabled for tasks</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d141086e67 ">To create new Salesforce records:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d141086e67 ">
              <p>Edit on tasks </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Show Quick
                Create and Create on those objects</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d141086e67 ">To see recently used data in the related records fields:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d141086e67 ">Lookup Auto-Completion in Search Settings</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note You can also resolve a task from the task record by assigning it to other Salesforce records using the Related To and Name fields. Assigned tasks are automatically removed from your unresolved tasks list.

1. In Salesforce Classic, access your unresolved events from the sidebar shortcut **Unresolved Items**. In Lightning Experience, click your profile picture, then click **Settings** | **Email** | **My Unresolved Items**.
2. Depending on how you want to resolve a task, choose either of these actions.
    - Assign to related records—Enter a related record in one or both fields. If you need to, first select the correct record type from the dropdown list. If you assign a lead, you can't assign additional records. Clear an entry to cancel an assignment.
    - Leave unassigned—Click **Don't Assign**. Unassigned tasks, such as internal meetings or personal appointments, aren't linked to any other records and are visible to you only.
3. Click **Save** to save your changes. All modified items are removed from the list. Remaining items continue to sync, and you can return anytime to resolve them. Clicking **Cancel** cancels all changes on the page. The task is added to the associated record's Activity History or Open Activities related list. You can't save changes if your tasks have a required custom field or an activity custom field becomes required after items are added to your unresolved tasks list.

#### See Also

- [My Unresolved Items](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_unresolved_items.htm&release=264.0.0&type=5 "Einstein Activity Capture, Lightning Sync, Salesforce for Outlook (Retiring), and Email to Salesforce let you integrate the work you do from your email and calendar applications with Salesforce. Microsoft or Google items that aren’t automatically associated with Salesforce records appear in My Unresolved Items. Sales reps can review the unresolved items and associate them manually.")
- [How Tasks Sync with Salesforce for Outlook (Retiring)](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sync_tasks.htm&release=264.0.0&type=5 "Keep Microsoft® Outlook® and Salesforce tasks in sync.")