---
schema_version: "1"
id: 0b789cb87f6f9733fceb61d22e19b1e5f5e53b4af8ba9dde323617ec639f6525
title: Resolve Your Synced Events
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_unresolved_events.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_unresolved_events.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 52bb0282eb30aa227431fd725bc22ea4cec1d2f6a1c777f0af1dce8d4adb840c
description: When non-recurring events sync from your email app with Einstein Activity Capture, Lightning Sync, or Salesforce for Outlook, they appear in your Salesforce calendar and on the My Unresolved Items page. Use this page to either assign events to related Salesforce records or confirm that you want to leave them unassigned.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Resolve Your Synced Events

When non-recurring events sync from your email app with Einstein Activity Capture, Lightning Sync, or Salesforce for Outlook, they appear in your Salesforce calendar and on the My Unresolved Items page. Use this page to either assign events to related Salesforce records or confirm that you want to leave them unassigned.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d110221e67">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d110221e67 ">To view or edit unresolved events:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d110221e67 ">
              <p>Edit on events and Read on the objects you assign to events</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Sync
                enabled for events</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d110221e67 ">To create new Salesforce records:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d110221e67 ">
              <p>Edit on events </p>
              <p>AND</p>
              <p style="margin-bottom:0;">Show Quick Create and Create on those
                objects</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d110221e67 ">To see recently used data in the related records fields:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d110221e67 ">
              <span id="outlookcrm_unresolved_events__LookupAutoCompletePerm"><a name="outlookcrm_unresolved_events__LookupAutoCompletePerm"><!-- --></a>Lookup Auto-Completion in Search
                Settings</span>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note From the My Unresolved Items page, you can’t resolve recurring events (repeating events created in Salesforce Classic, which only sync if you’re using Salesforce for Outlook) or event series (repeating events created in Lightning Experience or the Salesforce mobile app, which only sync using Lightning Sync or Einstein Activity Capture). Instead, go directly to the repeating events in your calendar to associate the events with Salesforce records.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note You can also resolve an event from the event record by marking it private or by assigning it to other Salesforce records using the Related To and Name fields. Assigned and private events are automatically removed from your unresolved events list. Click ![Show event description icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/outlookcrm/admin_next_arrow.gif) next to the subject to see an event’s description.

1. In Salesforce Classic, access your unresolved events from the sidebar shortcut **Unresolved Items**. In Lightning Experience, click your profile picture, then click **Settings** | **Email** | **My Unresolved Items**.
2. Depending on how you want to resolve an event, choose either of these actions.
    - Assign to related records—Enter a related record in one or both fields. If you need to, first select the correct record type from the dropdown list. If you assign a lead, you can’t assign additional records. Clear an entry to cancel an assignment.
    - Leave unassigned—Click **Don’t Assign**. Unassigned events, such as internal meetings or personal appointments, aren’t linked to any other records and are visible to you only.
3. Click **Save** to save your changes. All modified items are removed from the list. Remaining items continue to sync, and you can return anytime to resolve them. Clicking **Cancel** cancels all changes on the page. The event is added to the associated record’s Activity History or Open Activities related list. You can’t save changes if your events have a required custom field or an activity custom field becomes required after items are added to your unresolved events list.

#### See Also

- [My Unresolved Items](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_unresolved_items.htm&release=264.0.0&type=5 "Einstein Activity Capture, Lightning Sync, Salesforce for Outlook (Retiring), and Email to Salesforce let you integrate the work you do from your email and calendar applications with Salesforce. Microsoft or Google items that aren’t automatically associated with Salesforce records appear in My Unresolved Items. Sales reps can review the unresolved items and associate them manually.")
- [How Events Sync with Salesforce for Outlook (Retiring)](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sync_events.htm&release=264.0.0&type=5 "You can keep your Outlook and Salesforce events in sync using Salesforce for Outlook. After an event is in Salesforce, you can assign it to related records, such as contacts, accounts, opportunities, and so on. Syncing events also lets you maintain an accurate view of your availability when you create events and request meetings from your Salesforce calendar.")