---
schema_version: "1"
id: 735ccb0f24e9d7af383eaeacfdc03da9973234439b6336152eedbfe9de2eafd1
title: Salesforce for Outlook (Retiring) System Requirements
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_sys_req.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sys_req.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 44ca37424d7bc224600b83bb248b4bf0e13f6670a95fc58152791f193d76f343
description: Your computing environment must meet these system requirements to install and use Salesforce for Outlook.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Salesforce for Outlook (Retiring) System Requirements

Your computing environment must meet these system requirements to install and use Salesforce for Outlook.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience, if <a href="https://help.salesforce.com/articleView?id=000351596&amp;type=1&amp;mode=1&amp;language=en_US" target="_blank">Salesforce Classic is available in your org</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the purchase of Sales Cloud or Government Cloud in: <strong>Personal</strong>, <strong>Contact Manager</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:19.333333333333332%">
        <col style="width:40.666666666666664%">
        <col style="width:40%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d168921e106">Basic Resource</th>
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d168921e109">Required Version</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Basic Resource" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e106 ">Salesforce for Outlook version</td>

          <td data-label="Required Version" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d168921e109 ">Salesforce for
            Outlook v3.0.0 or later after <a href="https://help.salesforce.com/HTViewSolution?id=000221207&amp;language=en_US" target="_blank">Salesforce
              Disables TLS 1.0</a> encryption
            protocol.</td>

        </tr>
        <tr class="">
          <td data-label="Basic Resource" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e106 ">&nbsp;</td>

          <td data-label="Required Version" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d168921e109 ">&nbsp;</td>

        </tr>
        <tr class="">
          <td data-label="Basic Resource" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e106 ">Default email program</td>

          <td data-label="Required Version" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d168921e109 ">
            <p>Any of the
              following versions of Microsoft® Outlook® with the
              latest updates.</p>
            <ul>
              <li>2016 (32 bit and 64 bit)</li>
              <li>2013 (32 bit and 64 bit)</li>
              <li>2010 (32 bit and 64 bit)</li>
            </ul>
            <p style="margin-bottom:0;" id="outlookcrm_sys_req__sfo_click_to_run_support"><a name="outlookcrm_sys_req__sfo_click_to_run_support"><!-- --></a>Salesforce
              for Outlook supports Outlook installed using
              Click-to-Run (a streaming installer for Microsoft
              Office).</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Basic Resource" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e106 ">Server</td>

          <td data-label="Required Version" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d168921e109 ">Salesforce for
            Outlook is compatible with any Microsoft Exchange
            server officially supported by Microsoft,
            including Exchange Online with Microsoft Office
            365™, Exchange Online with GCC High, and
            on-premises Exchange servers.</td>

        </tr>
        <tr class="">
          <td data-label="Basic Resource" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e106 ">Operating system</td>

          <td data-label="Required Version" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d168921e109 ">
            <p>Any of the
              following versions of Microsoft Windows®,
              along with the latest hot fixes.</p>
            <ul>
              <li>Windows 10</li>
              <li>Windows 8.1 (Pro and Enterprise)</li>
              <li>Windows 7</li>
            </ul>
            <p style="margin-bottom:0;">For customers using Apple® Mac
              OS®, consider setting up Outlook integration
              and Einstein Activity Capture.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Basic Resource" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e106 ">Browser</td>

          <td data-label="Required Version" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" headers="d168921e109 ">Microsoft
            Internet Explorer® 11 with TLS encryption
            protocol 1.1 or later enabled. IE11 isn't required
            to be set as default browser, but it must be
            installed on the user’s operating system.</td>

        </tr>
      </tbody>
    </table>

## Other Requirements

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:19.5%">
          <col style="width:80.5%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d168921e211">Other Features</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d168921e214">Requirement</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Other Features" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d168921e211 ">Server configurations</td>

            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e214 ">
              <p>We support using these systems that connect
                to the Internet through a proxy server.</p>
              <ul>
                <li>Automatic proxy detection</li>
                <li>Manual proxy</li>
                <li>NTLM proxy authentication</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e214 ">
              <p>We don't support using:</p>
              <ul>
                <li>IMAP and POP3 email servers.</li>
                <li>Terminal servers, such as Citrix®
                  servers. Consider setting up the Outlook
                  integration and Einstein Activity Capture.</li>
                <li>Proxy Automatic Configuration files
                  (.pac).</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Other Features" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e211 ">Installers</td>

            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e214 ">
              <p>If you're an IT administrator and plan to
                use the <samp class="filepath">.msi</samp> installer, you
                need to install the following tools.</p>
              <ul>
                <li>Microsoft .NET Framework 4.5.2, 4.6, 4.6.1, or
                  4.6.2</li>
                <li>Microsoft Visual Studio® 2010 Tools for
                  Office Runtime</li>
                <li>Primary Interop Assemblies (PIA)
                  Redistributable for your version of Microsoft
                  Outlook</li>
              </ul>
              <p style="margin-bottom:0;"><span id="outlookcrm_sys_req__MSILimitation"><a name="outlookcrm_sys_req__MSILimitation"><!-- --></a>Windows 7
                  <samp class="filepath">.msi</samp> users must run the
                  command prompt as an administrator and then launch
                  the installer from the command line. For example:
                  <kbd>msiexec /i
                    SalesforceForOutlook.msi</kbd>.</span></p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Other Features" class="slds-cell-wrap" rowspan="2" style="vertical-align:top;" headers="d168921e211 ">
              <span id="outlookcrm_sys_req__SSO_requirements"><a name="outlookcrm_sys_req__SSO_requirements"><!-- --></a>Single Sign-On</span>
            </td>

            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e214 ">
              <p>We support using either:</p>
              <ul>
                <li>Delegated authentication</li>
                <li>Security Assertion Markup Language (SAML) with
                  My Domain</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Requirement" class="slds-cell-wrap" style="vertical-align:top;" headers="d168921e214 ">We don't support using a separate
              online identity provider for single
              sign-on.</td>

          </tr>
        </tbody>
      </table>

#### See Also

- [Salesforce for Outlook (Retiring)](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_about.htm&release=264.0.0&type=5 "Sync contacts, events, and tasks between your desktop-based version of Outlook and Salesforce. Select an email in Outlook to see related Salesforce records, like leads, contacts, tasks, and opportunities. And relate that email to the Salesforce records of your choice.")
- [Install and Set Up Salesforce for Outlook (Retiring)](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_install.htm&release=264.0.0&type=5 "Follow these steps to install Salesforce for Outlook in your org.")
- [Salesforce for Outlook (Retiring) Supported Languages](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_languages.htm&release=264.0.0&type=5 "Salesforce for Outlook supports these languages.")
- [Outlook and Gmail Integration](https://help.salesforce.com/s/articleView?id=sales.email_int_overview.htm&release=264.0.0&type=5 "Sales reps spend a good portion of their day working in their email, and switching back to Salesforce to get customer, prospect, and opportunity information. Isn’t it time to use email and Salesforce together? The Salesforce integration with Outlook® and Gmail™ helps your reps manage their sales more efficiently. Your reps can view, edit, and add Salesforce records directly from their email, and relate emails and events to Salesforce records.")
- [Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.einstein_sales_aac.htm&release=264.0.0&type=5 "Eliminate manual data entry and transform a list of engagements into action. Einstein Activity Capture syncs your Microsoft or Google account with Salesforce, linking email and calendar activities to the relevant contacts, leads, and opportunities. Einstein Activity Capture gives your team and AI agents the critical context needed to make their next move.")