---
schema_version: "1"
id: 512cc2819a220848b8f47bacf058faa711f71f2a2e3b69e0270a3056e6181858
title: Remove Microsoft® Outlook® Emails from Salesforce for Outlook (Retiring) Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_side_panel_removing_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_side_panel_removing_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 450b9eae5ed8a1c88d8ab1a06da0a8c4a95075e677838ec207461a21a3cc9a48
description: You can remove Microsoft Outlook emails from your Salesforce records with the Side Panel for Salesforce for Outlook.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Remove Microsoft® Outlook® Emails from Salesforce for Outlook (Retiring) Records

You can remove Microsoft Outlook emails from your Salesforce records with the Side Panel for Salesforce for Outlook.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience, if <a href="https://help.salesforce.com/articleView?id=000351596&amp;type=1&amp;mode=1&amp;language=en_US" target="_blank">Salesforce Classic is available in your org</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the purchase of Sales Cloud or Government Cloud in: <strong>Personal</strong>, <strong>Contact Manager</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d96815e93">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">To display the Salesforce Side Panel in Outlook:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">Side Panel in your Outlook configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">To add Outlook emails (including attachments), events, and tasks to Salesforce
              records:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">
              <p>Add Email in your Outlook configuration</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Enable on <samp class="parmname">Email
                  to Salesforce</samp></p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">To add specific email attachments to Salesforce:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">
              <span id="outlookcrm_side_panel_removing_email__d1454e409"><a name="outlookcrm_side_panel_removing_email__d1454e409"><!-- --></a>Allow users to select attachments in your Outlook
                configuration</span>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">To add emails (including attachments), events, and tasks to multiple contacts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">
              <p style="margin-bottom:0;">Allow Users to Relate Multiple Contacts to Tasks and Events in Activity Settings</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">To add emails to multiple Salesforce records that accept tasks:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d96815e93 ">Contact Salesforce Customer Support</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

Complete this procedure using the Salesforce Side Panel, a feature that's available in Salesforce for Outlook. You can learn about the side panel in [Add Microsoft® Outlook® Emails to Salesforce Records](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_side_panel_about.htm&type=5&language=en_US).

1. In Outlook, select the email you want to remove from Salesforce records.
2. In the Salesforce Side Panel, find the Salesforce record from which you want to remove the email. The upper section of the side panel displays the records to which you’ve already added your email.
3. With your mouse, hover over ![Salesforce Side Panel Add Email Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/outlookcrm/sfo_side_panel_email_added_icon.png), which turns to ![Salesforce Side Panel Remove Email Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/outlookcrm/sfo_side_panel_remove_email.png), then click it to remove your email from the Salesforce record. The side panel displays updates for the remaining Salesforce records to which you’ve added your email.
    
    ![Salesforce Side Panel Updated Email Status](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/outlookcrm/sfo_side_panel_remove_email_status.png)

#### See Also

- [Add Microsoft® Outlook® Emails to Salesforce Records](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_side_panel_adding_email.htm&release=264.0.0&type=5 "Keep track of important Outlook emails related to Salesforce records from the Salesforce Side Panel.")
- [Search for Salesforce Records in Microsoft® Outlook®](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_side_panel_searching.htm&release=264.0.0&type=5 "When you view details that appear in the Salesforce Side Panel, you can also search for additional Salesforce records. Search results display contacts and any other records with which you can associate tasks, such as a campaign, a case, or an opportunity.")