---
schema_version: "1"
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title: Learn about the Support Differences Between Salesforce for Outlook (Retiring) and the Next-Generation Products
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_sfo_move_compare_support.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_move_compare_support.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: db5734a5deaa6c81da09fd69e17a61831f6cecb4b39199267efa757cbb23be0b
description: To prepare for your move from Salesforce for Outlook, review the Outlook integration and Einstein Activity Capture systems requirements and supported Salesforce licenses and editions.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Learn about the Support Differences Between Salesforce for Outlook (Retiring) and the Next-Generation Products

To prepare for your move from Salesforce for Outlook, review the Outlook integration and Einstein Activity Capture systems requirements and supported Salesforce licenses and editions.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

You can use our handy decision-making tool, [Design Your Perfect Salesforce Email Integration](https://www.salesforce-email.com/) to help you decide which product is best for you.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d162667e56">Product Detail</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d162667e59">Salesforce for Outlook</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d162667e62">Outlook Integration + Einstein&nbsp;Activity&nbsp;Capture</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Product Detail" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e56 ">Supported Microsoft applications</td>

          <td data-label="Salesforce for Outlook" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e59 ">See <a href="https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sys_req.htm&amp;release=264.0.0&amp;type=5" title="Your computing environment must meet these system requirements to install and use Salesforce for Outlook.">Salesforce for Outlook
              System Requirements</a>.</td>

          <td data-label="Outlook Integration + Einstein&nbsp;Activity&nbsp;Capture" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e62 ">
            <p>Our next-generation products aren’t compatible with Microsoft Outlook 2010 or Microsoft
              Exchange 2010. Microsoft has announced a pending end of support for those applications. To
              continue integrating Microsoft with Salesforce, move to versions of Outlook and Exchange that
              both Microsoft and Salesforce support. See: </p>
            <ul>
              <li><a href="https://help.salesforce.com/s/articleView?id=sales.app_for_outlook_system_requirements.htm&amp;release=264.0.0&amp;type=5" title="Make sure that your system meets these requirements before you integrate with Microsoft Outlook.">Outlook Integration System Requirements</a></li>
              <li><a href="https://help.salesforce.com/s/articleView?id=sales.aac_system_requirements.htm&amp;release=264.0.0&amp;type=5" title="Before you set up Einstein Activity Capture, confirm that your Google or Microsoft® accounts are compatible.">Einstein
                  Activity Capture System Requirements</a></li>
            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product Detail" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e56 ">Supported Salesforce user interfaces</td>

          <td data-label="Salesforce for Outlook" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e59 ">
            <ul>
              <li>Lightning Experience</li>

              <li>Salesforce Classic</li>

            </ul>
            <p style="margin-bottom:0;">Supports syncing contacts, events, and tasks that are created or edited in the Salesforce
              mobile app.</p>
          </td>

          <td data-label="Outlook Integration + Einstein&nbsp;Activity&nbsp;Capture" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e62 ">
            <p>Both products are supported in Lightning Experience.</p>
            <p>Outlook Integration is also
              supported in Salesforce Classic.</p>
            <p style="margin-bottom:0;">Einstein Activity Capture also supports syncing and
              capturing contacts and events that are created or edited in the Salesforce mobile
              app.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product Detail" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e56 ">Supported editions</td>

          <td data-label="Salesforce for Outlook" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e59 ">
            <ul>
              <li>Personal</li>

              <li>Contact Manager</li>

              <li>Professional</li>

              <li>Enterprise</li>

              <li>Performance</li>

              <li>Unlimited</li>

              <li>Developer</li>

            </ul>
          </td>

          <td data-label="Outlook Integration + Einstein&nbsp;Activity&nbsp;Capture" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e62 ">
            <p>Both products are supported in:</p>
            <ul>
              <li>Essentials</li>
              <li>Professional</li>
              <li>Enterprise</li>
              <li>Performance</li>
              <li>Unlimited</li>
            </ul>
            <p style="margin-bottom:0;">Outlook Integration is also supported in Group and Developer editions.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product Detail" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e56 ">Supported user licenses</td>

          <td data-label="Salesforce for Outlook" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e59 ">Requires the standard Salesforce license with the purchase of Sales Cloud or Government
            Cloud.</td>

          <td data-label="Outlook Integration + Einstein&nbsp;Activity&nbsp;Capture" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e62 ">
            <p>Outlook Integration requires the standard Salesforce license with the purchase of Sales
              Cloud, Service Cloud, or Lightning Platform.</p>
            <p>Einstein Activity Capture supports up to 100
              users on the standard Salesforce license with Sales Cloud purchase. To set up more than 100
              users for Einstein Activity Capture, a paid upgrade to Sales Cloud Einstein, Inbox, or Sales
              Engagement is required. See <a href="https://help.salesforce.com/articleView?id=aac_standard_differences.htm&amp;language=en_US" target="_blank">What Is Einstein Activity Capture
                Standard?</a></p>
            <p style="margin-bottom:0;">If you can’t upgrade, you can move to Outlook integration only or to
              a third-party app on <a href="https://appexchange.salesforce.com" target="_blank">AppExchange</a> for now. For customers who
              subscribed to Salesforce before Winter ’21, Lightning Sync is also an option.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product Detail" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e56 ">Data storage</td>

          <td data-label="Salesforce for Outlook" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e59 ">Data is stored on Microsoft servers and Salesforce servers only.</td>

          <td data-label="Outlook Integration + Einstein&nbsp;Activity&nbsp;Capture" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e62 ">
            <p>The Outlook integration stores data on Microsoft servers and Salesforce servers only.
              If customers upgrade to Inbox, and some data is stored using a public cloud provider. See
              <a href="https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sales_email_integration_security.pdf" target="_blank">Salesforce Email Integration Security
                Guide</a>.
            </p>
            <p style="margin-bottom:0;">With Einstein Activity Capture, data is stored on Microsoft servers,
              Salesforce servers, and some data is stored using a public cloud provider. See <a href="https://help.salesforce.com/s/articleView?id=sales.activity_capture_security_overview.htm&amp;release=264.0.0&amp;type=5" title="To protect your data and remain compliant, review the security features of Einstein Activity Capture. Security features include access and authentication, network access configuration, Exchange Web Services and Microsoft Graph API usage, data flow, storage, encryption, privacy, and retention policies.">Einstein Activity Capture Security</a>.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product Detail" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e56 ">Salesforce access to your email server</td>

          <td data-label="Salesforce for Outlook" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e59 ">Salesforce for Outlook in an installed desktop application that requests user-level
            authentication access to Outlook accounts.</td>

          <td data-label="Outlook Integration + Einstein&nbsp;Activity&nbsp;Capture" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e62 ">
            <p>Outlook Integration is a Microsoft Office add-in available from the Microsoft Store
              that requests user-level authentication access to Outlook accounts. See <a href="https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sales_email_integration_security.pdf" target="_blank">Salesforce Email Integration
                Security Guide</a>.</p>
            <p style="margin-bottom:0;">Einstein Activity Capture offers user-level authentication and an
              IT admin-configured connection option that lets your admin scope access to your email server
              user-by-user. See <a href="https://help.salesforce.com/articleView?id=aac_connection_parent.htm&amp;language=en_US" target="_blank">Connect Salesforce to Exchange or Google</a> and
              <a href="https://help.salesforce.com/s/articleView?id=sales.activity_capture_security_overview.htm&amp;release=264.0.0&amp;type=5" title="To protect your data and remain compliant, review the security features of Einstein Activity Capture. Security features include access and authentication, network access configuration, Exchange Web Services and Microsoft Graph API usage, data flow, storage, encryption, privacy, and retention policies.">Einstein Activity Capture Security</a>.
            </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Product Detail" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e56 ">Support for hybrid server deployments (deployments with users on both Exchange Online
            and on-premises Exchange servers) </td>

          <td data-label="Salesforce for Outlook" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e59 ">Available</td>

          <td data-label="Outlook Integration + Einstein&nbsp;Activity&nbsp;Capture" class="slds-cell-wrap" style="vertical-align:top;" headers="d162667e62 ">Available for Outlook Integration and Einstein Activity Capture capture functionality.
            Not available for sync. See <a href="https://help.salesforce.com/articleView?id=aac_how_it_works.htm&amp;language=en_US" target="_blank">What Does Einstein Activity Capture Do?</a></td>

        </tr>
      </tbody>
    </table>

#### See Also

- [Learn about the Feature Differences Between Salesforce for Outlook (Retiring) and the Next-Generation Products](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_move_compare_features.htm&release=264.0.0&type=5 "To help you decide whether the Outlook integration and Einstein Activity Capture are right for you, review how each compares to Salesforce for Outlook. Salesforce for Outlook is scheduled for full retirement in June 2024.")
- [Considerations for Running Outlook Integration and Salesforce for Outlook (Retiring) Simultaneously](https://help.salesforce.com/s/articleView?id=sales.outlookcrm_sfo_n_ec_limits.htm&release=264.0.0&type=5 "While you can enable both the Outlook integration and the Salesforce for Outlook Side Panel in the same organization, users can’t run both Microsoft® integration features at the same time.")
- [How Salesforce Manages Sync Conflicts Between Products](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_sfo_sync_conflict.htm&release=264.0.0&type=5 "Learn how Salesforce manages conflicts when users are assigned to configurations for multiple products such as Einstein Activity Capture, Lightning Sync, and Salesforce for Outlook.")