---
schema_version: "1"
id: 7a75583e0e361477a73dc19ee6a23ba3c9a1e749d4168c0af6c8f5b555df8f4e
title: Remove Customer Data from Your Salesforce for Outlook (Retiring) Logs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_remove_logs.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_remove_logs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9a94ca3f607811384ac529dd752db0c951a47e59e3f8c2314b3b672a9f83de67
description: If you’re required to delete customer data from Salesforce, in addition to removing records, you’re required to delete the Salesforce for Outlook logs saved to your computer.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Remove Customer Data from Your Salesforce for Outlook (Retiring) Logs

If you’re required to delete customer data from Salesforce, in addition to removing records, you’re required to delete the Salesforce for Outlook logs saved to your computer.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

Salesforce for Outlook logs store details about that product’s activity. The logs help Salesforce Customer Support debug issues, if you have them. However, if you’re required to delete customer data from Salesforce, you also have to delete the Salesforce for Outlook logs saved to your computer.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note If you delete your Salesforce for Outlook logs, activity from those logs is no longer available for debugging issues with Customer Support. But Salesforce for Outlook creates logs for new activity when it occurs. If you’re running into issues, make sure that you address them before deleting your logs.

1. Close Outlook.
2. Right-click the sync icon ![Salesforce CRM for Outlook system tray icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/outlookcrm/outlookcrm_sync_on.gif) and select **Exit**.
3. From C:\\Users\\username\\AppData\\Roaming\\salesforce.com\\Salesforce for Outlook\\logs, delete the files Trace.log and Sync.log.