---
schema_version: "1"
id: ec8fdd41d4c417d563f6489fd2637a5d7198606d325d614095fdad05728d2bc2
title: Edit Conflict Settings for Salesforce for Outlook (Retiring)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_personal_config_conflict.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_personal_config_conflict.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e564c106939b15606d51def99d09285004bc5685d1c8b09829519306d2e115d5
description: Specify what happens when Salesforce for Outlook encounters a conflict as it syncs records between Microsoft® Outlook® and Salesforce.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Edit Conflict Settings for Salesforce for Outlook (Retiring)

Specify what happens when Salesforce for Outlook encounters a conflict as it syncs records between Microsoft® Outlook® and Salesforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience, if <a href="https://help.salesforce.com/articleView?id=000351596&amp;type=1&amp;mode=1&amp;language=en_US" target="_blank">Salesforce Classic is available in your org</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the purchase of Sales Cloud or Government Cloud in: <strong>Personal</strong>, <strong>Contact Manager</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d108559e93">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108559e93 ">
              <span id="outlookcrm_personal_config_conflict__AccessPerm"><a name="outlookcrm_personal_config_conflict__AccessPerm"><!-- --></a>To access your Salesforce for Outlook
                configuration</span>
            </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108559e93 ">
              <span id="outlookcrm_personal_config_conflict__ActivePerm"><a name="outlookcrm_personal_config_conflict__ActivePerm"><!-- --></a>Assigned to an active configuration</span>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108559e93 ">To change conflict behavior</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108559e93 ">Conflict behavior</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

1. From your personal settings in Salesforce, search for Salesforce for Outlook. Then click **View My Configuration**.
2. Under Conflict Behavior for each object you're syncing, select one of these options.
    - Salesforce always wins
    - Outlook always wins
3. Save your changes. All changes take effect the next time your data syncs. Return to your original settings anytime by clicking **Revert to default** at the top of your modified configuration. Your administrator can change your settings as needed.