---
schema_version: "1"
id: baee600e429638e241a74250ad64d6a2e2251633707c5903c0bd32e873cc6f4d
title: Salesforce for Outlook (Retiring) Default Configurations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/outlookcrm_config_default.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.outlookcrm_config_default.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 79a5ed517f1fa9c5a10bbf5422c91ad64053d0cfc29c27edb362a212d7d34f0c
description: Learn about sync settings that come with Salesforce for Outlook if you don’t add them to custom Outlook configurations.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Salesforce for Outlook (Retiring) Default Configurations

Learn about sync settings that come with Salesforce for Outlook if you don’t add them to custom Outlook configurations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience, if <a href="https://help.salesforce.com/articleView?id=000351596&amp;type=1&amp;mode=1&amp;language=en_US" target="_blank">Salesforce Classic is available in your org</a>.</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with the purchase of Sales Cloud or Government Cloud in: <strong>Personal</strong>, <strong>Contact Manager</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Full product retirement for Salesforce for Outlook is scheduled on January 30, 2027. See [Salesforce for Outlook Retirement](https://help.salesforce.com/s/articleView?id=000393445&type=1&mode=1&language=en_US). To keep integrating Microsoft Outlook with Salesforce, check out our next-generation products: the Outlook integration and Einstein Activity Capture. See [Move from Salesforce for Outlook (Retiring) to the Next-Generation Products](https://help.salesforce.com/articleView?id=outlookcrm_sfo_move_parent.htm&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:18.484288354898336%">
          <col style="width:81.51571164510166%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d56401e103">The setting for</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d56401e106">Is</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="The setting for" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e103 ">Salesforce Side Panel</td>

            <td data-label="Is" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e106 ">Enabled</td>

          </tr>
          <tr class="">
            <td data-label="The setting for" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e103 ">Add Email</td>

            <td data-label="Is" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e106 ">Enabled</td>

          </tr>
          <tr class="">
            <td data-label="The setting for" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e103 ">Contacts</td>

            <td data-label="Is" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e106 ">
              <ul>
                <li>Sync Direction—<kbd>Sync both ways</kbd></li>

                <li>Conflict Behavior—<kbd>Outlook always wins</kbd></li>

                <li>Filters
                  <pre class="line-numbers slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium slds-scrollable_x"><code>Contacts: User's Records
 Contacts on Accounts: User's Records
 Contacts in Chatter: Records User is Following</code></pre>
                </li>

                <li>Field Mapping—<var>Default settings</var></li>

                <li>Matching Criteria—<samp class="parmname">Most recent activity</samp></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="The setting for" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e103 ">Events</td>

            <td data-label="Is" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e106 ">
              <ul>
                <li>Sync Direction—<kbd>Sync both ways</kbd></li>

                <li>Conflict Behavior—<kbd>Outlook always wins</kbd></li>

                <li>Filters
                  <pre class="line-numbers slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium slds-scrollable_x"><code>User's Records
 Date greater or equal to LAST 30 DAYS</code></pre>
                </li>

                <li>Field Mapping—<var>Default settings</var></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="The setting for" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e103 ">Tasks</td>

            <td data-label="Is" class="slds-cell-wrap" style="vertical-align:top;" headers="d56401e106 ">
              <ul>
                <li>Sync Direction—<kbd>Sync both ways</kbd></li>

                <li>Conflict Behavior—<kbd>Salesforce always wins</kbd></li>

                <li>Filters
                  <pre class="line-numbers slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium slds-scrollable_x"><code>User's Records
 Due date greater or equal to LAST 30 DAYS</code></pre>
                </li>

                <li>Field Mapping—<var>Default settings</var></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>