---
schema_version: "1"
id: 5d501b7cee5cc65fefe9525658d41ac1ac3c285bdd2f5b35bef2948df670e72d
title: Organization-Wide Email Addresses
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/orgwide_email.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.orgwide_email.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7b8a5aa4398526cdff6b5d3afcc7ee9b38153cb6a52d4385ea189e1cc0ff533d
description: To enable users to send emails on behalf of a team or department, instead of using their individual email addresses, set up an organization-wide email address. Specify which user profiles or permission sets can use each address, and select one organization-wide address as your no-reply email address. With the required permissions, both users and system-generated emails can use an organization-wide address to send email from Salesforce.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Organization-Wide Email Addresses

To enable users to send emails on behalf of a team or department, instead of using their individual email addresses, set up an organization-wide email address. Specify which user profiles or permission sets can use each address, and select one organization-wide address as your no-reply email address. With the required permissions, both users and system-generated emails can use an organization-wide address to send email from Salesforce.

### Required Editions

When sending email from Salesforce, users with these profiles can select their own email address or the organization-wide email address for the email From field. Replies are delivered to the selected address.

You can also set up a special purpose organization-wide email address for Salesforce to use when no reply is expected. Users can’t select this No-Reply email address.

Other features use organization-wide email addresses to send system-generated email or, in the case of unverified email domains, to send email on behalf of the user.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience and Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> Editions</td></tr></tbody></table>

![Example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_example.png)

Example

Your org has several users assigned to a Support Profile. This profile is associated with an email address called `support@acme.com` and a Display Name of Acme Support. When these users send an outbound email through Salesforce, they can choose to have their From email address appear as `support@acme.com` instead of their own Salesforce email address.

The highlighted sections in the following image represents the changes to the From address and Display Name that the recipient of an email might see.

![Graphic of organization-wide address](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/sales_users_email/orgwide_email_sample.jpg)

- **[Considerations for Using Organization-Wide Email Addresses](https://help.salesforce.com/s/articleView?id=sales.emailadmin_orgwide_addresses_considerations.htm&release=264.0.0&type=5)**  
    Review these considerations before you create organization-wide addresses and assign them to Salesforce user profiles.
- **[Set Up Organization-Wide Email Addresses](https://help.salesforce.com/s/articleView?id=sales.emailadmin_manage_orgwide_email_addresses.htm&release=264.0.0&type=5)**  
    You can define and manage organization-wide email addresses for each permission set or user profile. When sending email from Salesforce, users with these permission sets or profiles can select their own address or the organization-wide address for the email From address. Replies are delivered to the selected address.

#### See Also

- [Send Email Through Salesforce](https://help.salesforce.com/s/articleView?id=sales.emailadmin_send_email_from_salesforce_overview.htm&release=264.0.0&type=5 "Your users are in Salesforce all day long to review customer information, log activity, and create reports. So, why not make it easy on them and let them send email right from Salesforce?")
- [Organization-Wide Email Footers](https://help.salesforce.com/s/articleView?id=sales.emailadmin_disclaimer.htm&release=264.0.0&type=5 "Let your users save time and apply common messaging to all emails sent from Salesforce by creating organization-wide email footers. You can create a separate email footer for each encoding and choose default email footers for single emails, mass email, and list email. In Lightning Experience, email sent via Gmail or Office 365 can contain an organization-wide email footer: you choose if it’s included.")