---
schema_version: "1"
id: 5c97e991e78a50fe4db871b524670cc00dff4b45e820ae5a49ed120fb15cbb5a
title: Reduction Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/orderreduction_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.orderreduction_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a57413f0041bcf27ede55366a95aecc48f13a80df1caf3ead73d31d5ae8a3dc3
description: Use reduction orders to track requests to reduce, return, deactivate, or disable a customer’s products or services.
products:
  - Sales Cloud
release: "264"
---
# Reduction Orders

Use reduction orders to track requests to reduce, return, deactivate, or disable a customer’s products or services.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Orders are available in: <strong>Professional</strong>, <strong>Enterprise</strong>,
              <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions
            </p>
            <p style="margin-bottom:0;">Reduction
              orders are available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>,
              and <strong>Developer</strong> Editions</p>
          </td>

        </tr>
      </tbody>
    </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d26109e89">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d26109e89 ">To reduce an order:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d26109e89 ">Create Reduction Orders</td>

        </tr>
      </tbody>
    </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/images/icon_note.png)

Note If you’re using Lightning Experience, you can’t create reduction orders. Switch to Salesforce Classic.

A reduction order is an agreement between a company and a customer to process product returns, deprovision services, or reduce services that have been provisioned. For example, if a customer has purchased 30 items through an order and then requests to cancel that order, you can create a reduction order to track the request.

You can create multiple reduction orders for a single order, but you can’t create a single reduction order for multiple orders. For example, to reduce order products that were purchased through three activated orders, you create three reduction orders—one for each original order—even if all those orders are for the same account.

#### See Also

- [Considerations for Activation Limitations](https://help.salesforce.com/s/articleView?id=sales.order_activate.htm&release=264.0.0&type=5 "Protect the integrity of your order data with activation limitations for orders and reduction orders.")
- [Editing and Deletion Limitations for Orders and Reduction Orders](https://help.salesforce.com/s/articleView?id=sales.order_edit.htm&release=264.0.0&type=5 "Some fields aren’t editable after an order is created. Others aren’t editable after an order has been reduced.")
- [Order Fields](https://help.salesforce.com/s/articleView?id=sales.order_fields.htm&release=264.0.0&type=5 "Your page layout and field-level security settings determine which fields are visible and editable.")