---
schema_version: "1"
id: 0a47afceb43b3e7801536b66bb6baf07a9651cf2a1e0c2b97b768c447f07523e
title: Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/order_overview.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.order_overview.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 48e259f67b5f1194a1552221d04db04dee10bb51f23563fb7c7370ec980ee82c
description: Use orders to track your customers’ requests for products and services.
products:
  - Sales Cloud
release: "264"
---
# Orders

Use orders to track your customers’ requests for products and services.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d60788e74">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d60788e74 ">To view the Orders tab:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d60788e74 ">Read on orders</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d60788e74 ">To view orders:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d60788e74 ">Read on orders</td>

        </tr>
      </tbody>
    </table>

An order is an agreement between a company and a customer to provision services or deliver products with a known quantity, price, and date. Your Salesforce admin determines whether you add orders to contracts or accounts.

For example, an Internet service provider probably requires customers to commit to a year of service. That company requires contracts as a reference for every order. But a company that sells clothing probably sells products in a single transaction. That company associates each order with an account.

- **[Set Up Orders](https://help.salesforce.com/s/articleView?id=sales.customize_order.htm&release=264.0.0&type=5)**  
    Customize Salesforce to handle your internal order management process.
- **[Manage Your Orders](https://help.salesforce.com/s/articleView?id=sales.order_manage_your_orders.htm&release=264.0.0&type=5)**  
    Share orders, add products to orders, and reduce orders as needed.
- **[Things to Know About Orders](https://help.salesforce.com/s/articleView?id=sales.order_supplemental.htm&release=264.0.0&type=5)**  
    Review considerations, guidelines, and limitations for using orders.

#### See Also

- [Reduction Orders](https://help.salesforce.com/s/articleView?id=sales.orderreduction_overview.htm&release=264.0.0&type=5 "Use reduction orders to track requests to reduce, return, deactivate, or disable a customer’s products or services.")
- [_Gaps Between Salesforce Classic and Lightning Experience_](https://help.salesforce.com/s/articleView?id=xcloud.lex_considerations_intro.htm&language=en_US)