---
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id: 71cc2ac0895c50f6b9e1e28a28ba5879cc3bdebc806d8e2340b94f94a96a8bf8
title: Download Sample Mail Merge Templates for Extended Mail Merge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/modifying_mail_merge_templates.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.modifying_mail_merge_templates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4335ca68c38fa153b4fed5cc60613ca89ca0ae52f67ae6c8f59d24dc6f602bd5
description: Download our sample Microsoft Word mail merge templates so that sales reps can use them for Extended Mail Merge. If you want, you can customize the templates in Word before you upload them.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Download Sample Mail Merge Templates for Extended Mail Merge

Download our sample Microsoft Word mail merge templates so that sales reps can use them for Extended Mail Merge. If you want, you can customize the templates in Word before you upload them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic (not available in all orgs)</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: all editions except <strong>Starter Suite</strong> Edition</td></tr></tbody></table>

1. Download the [sample mail merge templates](https://resources.docs.salesforce.com/rel1/doc/en-us/static/misc/mm_templates.zip) and unzip the files to a convenient directory on your hard drive.
2. Review the instructions provided in salesforce\_mailmerge\_templates\_howto.doc.
3. Open the sample template that you want in Microsoft Word.
4. Save a copy of the sample template to your computer's desktop or other convenient location. In Word 2007, select **Save As** from the Office button then select an appropriate file name and destination folder.
5. Optionally, customize the text and formatting of the template.
6. Press ALT+F9 to show the hidden mail merge field codes.
    
    Each of the mail merge fields shows in curly braces as follows: `{MERGEFIELD Contact_FullName \* MERGEFORMAT}`
7. Change or add merge fields as necessary. For help, see [Create Mail Merge Templates from Microsoft Word](https://help.salesforce.com/s/articleView?id=sales.creating_mail_merge_templates.htm&type=5&language=en_US).
8. Save your Word document.

After you finalize your mail merge template, a Salesforce admin uploads the template to Salesforce so that sales reps can access it.

#### See Also

- [Create or Download Mail Merge Templates](https://help.salesforce.com/s/articleView?id=sales.admin_mergetemplates.htm&release=264.0.0&type=5 "Mail merge templates define the content of a form letter, envelope, label, or other mail merge document. Before sales reps can generate mail merged documents using Extended Mail Merge, someone on your sales team must create a mail merge template in Microsoft Word. Or you can use our downloadable sample templates.")
- [Considerations for Using Merge Fields in Email Templates and Letterheads](https://help.salesforce.com/s/articleView?id=sales.merge_fields_email_templates.htm&release=264.0.0&type=5 "A merge field is a placeholder used in an email, a letterhead, a mail merge template, a custom link, or a formula to incorporate values from a record. When you send the email, the placeholder is replaced with the data from the record or records of the people you’re emailing.")
- [Extended Mail Merge](https://help.salesforce.com/s/articleView?id=sales.mailmerge.htm&release=264.0.0&type=5 "With Extended Mail Merge, you can merge data from your Salesforce accounts, contacts, leads, cases. opportunities, and custom objects into Microsoft Word documents. The documents can be made into form letters, envelopes, labels, or any Word document that you want to personalize for recipients. You can generate documents one at a time, or generate documents in bulk using mass mail merge.")