---
schema_version: "1"
id: 8a96f309632f077c618fc30415387df0ed9ec0308353f2e52377e7f95a6883e5
title: Create an SMS Channel for Each Rep in Digital Engagement
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/messaging_for_sales_setup_channels_for_reps.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_setup_channels_for_reps.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 21b9558e01497ebca2af40419f3c8bd850558cfdb3754af63c005e61903e56a5
description: When you have set up Digital Engagement, you can create SMS channels for each sales rep who will be sending SMS messages. Each channel corresponds to an individual sales rep’s phone number.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Create an SMS Channel for Each Rep in Digital Engagement

When you have set up Digital Engagement, you can create SMS channels for each sales rep who will be sending SMS messages. Each channel corresponds to an individual sales rep’s phone number.

### Required Editions

| REQUIRED EDITIONS |
| --- |
| [View supported editions.](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US) |
|   |

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col>
          <col>
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d128736e73">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d128736e73 ">To set up Messaging:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d128736e73 ">Configure Messaging</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d128736e73 ">To view SMS channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d128736e73 ">View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d128736e73 ">To create SMS channels:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d128736e73 ">
              <p>System Administrator AND Configure Messaging</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Configure Messaging AND
                Customize Application AND Manage Auth. Providers AND View Setup and Configuration AND
                Modify All Data</p>
            </td>

          </tr>
        </tbody>
      </table>

1. Create a channel for each rep using long codes. For detailed instructions, see [Create SMS Long Code Channels in Service](https://help.salesforce.com/s/articleView?id=service.messaging_setup_longcodes.htm&type=5&language=en_US).
2. Customize opt-in, opt-out, and consent rules for each channel. For detailed instructions, see [Customize Auto-Responses in Service Messaging Channels](https://help.salesforce.com/s/articleView?id=service.livemessage_create_automated_responses.htm&type=5&language=en_US).