---
schema_version: "1"
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title: SMS Messaging for Sales Overview
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/messaging_for_sales_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f03fb41d59e24831360fe59950ab56f874ddf54d6c091eff4b3a0270cc8f9d7f
description: SMS Messaging for Sales incorporates SMS capabilities directly into Sales, making it easy to send text messages to customers and fostering more effective relationship building and prospecting. Building on Salesforce Digital Engagement and Omni Channel, it provides a seamless and efficient messaging experience, letting sales reps easily respond to and manage messages.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# SMS Messaging for Sales Overview

SMS Messaging for Sales incorporates SMS capabilities directly into Sales, making it easy to send text messages to customers and fostering more effective relationship building and prospecting. Building on Salesforce Digital Engagement and Omni Channel, it provides a seamless and efficient messaging experience, letting sales reps easily respond to and manage messages.

| REQUIRED EDITIONS |
| --- |
| [View supported editions.](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US) |
|   |

On lead, contact, and person account record pages, sales reps can initiate chat messages from the Activity Composer, see message history in the Activity Timeline, and conduct messaging sessions on the Conversation tab of the customer record.

![The SMS Message Composer on a contact detail page.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/messaging_for_sales/messaging_for_sales_activity_composer.png)

Sales Engagement users can also include SMS messaging steps in cadences, letting them use cadences in more sales scenarios. SMS cadence steps appear in users’ To Do List and Work Queue like other cadence steps.