---
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id: 2c525360c2aaf60737d83a33ca82157aad16504b69ab263bbfaa90021fb80e71
title: Considerations for Using SMS Messaging for Sales
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/messaging_for_sales_considerations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_considerations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7e14f6e3fdd5b6b2201f717372c9816fbdc96c403e5a6aa6af5c4d4ed52e4e6c
description: Learn about considerations for setting up and using SMS messaging for Sales.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Considerations for Using SMS Messaging for Sales

Learn about considerations for setting up and using SMS messaging for Sales.

| REQUIRED EDITIONS |
| --- |
| [View supported editions.](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US) |
|   |

- Sales Engagement cadences created in Cadence Builder 2.0 can include SMS message steps, but SMS steps don’t support track entry rules or cadence exit criteria. Cadence Builder Classic doesn’t support SMS steps.
- SMS Messages don’t support activity reporting. Use the Messaging Session object to build reports.
- Sales Engagement reports don’t support the Messaging Session object.
- Users can begin a messaging session in the Activity Composer, but real-time two-way messaging occurs on the customer’s Conversation History page.
- Message length and volume limits apply. For detailed information, see [Service Cloud Messaging Limits and Considerations](https://help.salesforce.com/s/articleView?id=service.livemessage_limitations.htm&type=5&language=en_US).