---
schema_version: "1"
id: 8ea3b95dc263d545d97c0988296199f626ce0ec02e82a26b9725fb7973ed6e37
title: SMS Messaging for Sales
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/messaging_for_sales.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 199e19d794578622d13caf6e45d91b80c8fbeb9de2fb704cd9ec44d33879e5aa
description: Salesforce SMS Messaging for Sales lets your reps communicate seamlessly with customers, track full message history, report on messaging activity, and gain insight into how SMS is working for your business.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# SMS Messaging for Sales

Salesforce SMS Messaging for Sales lets your reps communicate seamlessly with customers, track full message history, report on messaging activity, and gain insight into how SMS is working for your business.

| REQUIRED EDITIONS |
| --- |
| [View supported editions.](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US) |
|   |

- **[SMS Messaging for Sales Overview](https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_intro.htm&release=264.0.0&type=5)**  
    SMS Messaging for Sales incorporates SMS capabilities directly into Sales, making it easy to send text messages to customers and fostering more effective relationship building and prospecting. Building on Salesforce Digital Engagement and Omni Channel, it provides a seamless and efficient messaging experience, letting sales reps easily respond to and manage messages.
- **[Set Up SMS Messaging for Sales](https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_setup_overview.htm&release=264.0.0&type=5)**  
    SMS Messaging for Sales builds upon Salesforce Digital Engagement, Omni Channel and Salesforce Voice for Sales. If Sales Engagement is also enabled, your sales team can also use SMS messages in cadences.
- **[Send SMS Messages](https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_sms_send.htm&release=264.0.0&type=5)**  
    To send SMS messages to customers and prospects, use the Activity Composer on lead, contact, and person account detail pages. If you use Sales Engagement cadences, you can complete SMS message steps from the To Do List or Work Queue.
- **[View SMS Activity](https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_view_activity.htm&release=264.0.0&type=5)**  
    SMS messaging sessions for a leads, contacts, and person accounts are visible in the Activity Timeline on record detail pages. Click a messaging activity in the timeline to view the conversation. The Conversation History page shows messages for all sessions with the customer.
- **[Considerations for Using SMS Messaging for Sales](https://help.salesforce.com/s/articleView?id=sales.messaging_for_sales_considerations.htm&release=264.0.0&type=5)**  
    Learn about considerations for setting up and using SMS messaging for Sales.