---
schema_version: "1"
id: 21eb366dbcd8b9264fd893d344d9e113605231b5f0abb403755a84bc341ceba1
title: Install the Social Intelligence Module
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/mc_sim_install.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.mc_sim_install.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0a7323d4f6278f8b18e9712be2b2a60427abe841c25d27e13cc29cac9f0f9ea6
description: You can install the Social Intelligence Module (SIM) in a sandbox org or a production org.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Install the Social Intelligence Module

You can install the Social Intelligence Module (SIM) in a sandbox org or a production org.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important

Salesforce is retiring the Social Studio family of products on November 18, 2024. Customers won’t have access to Social Studio after the retirement date. Customers may continue to use Social Studio for the duration of their current contract or until November 18, 2024, whichever comes first. To learn more, see [Social Studio Retirement](https://help.salesforce.com/s/articleView?id=000392005&type=1&language=en_US).

You must have admin permissions. If you aren't logged into the Salesforce org that you want to install SIM, log into that org.

1. Note the title of the install screen:
    
    If you're installing SIM for the first time, you see **Install Social Intelligence Module**. If you're upgrading SIM, you see **Upgrade Social Intelligence Module**.
2. If the install requires a password, enter Radian6#1.
3. Select **Install for Admins Only**.
    
    SIM shows a message confirming that you understand you're installing a Non-Salesforce Application not authorized for distribution as part of Salesforce’s AppExchange Partner Program.
4. To accept, select the checkbox.
5. Click **Install**.
6. If SIM is a new install:
    1. Accept the permission for SIM to access a list of URLs. SIM must access those URLs to function.
        
        The specific URLs all end in sfmc.co or radian6.com.
    2. Check all the URLs.
    3. To proceed with the install, select the **Yes, grant access to these third-party web sites** checkbox.
7. If SIM is an upgrade:
    
    SIM doesn't prompt you to accept the third-party URLs because you already granted access to them when you installed SIM before.

SIM begins the actual installation process, which can take several minutes. SIM notifies you when the installation is complete. If you get the notification, confirm that you receive an email before proceeding with the configuration.