---
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title: Mass Email Limitations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/limitations_email_mass.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.limitations_email_mass.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e3ad956c2c674c41b5d08a47b8d82618d0418c6d93763b3bd506f75109793131
description: Review these limitations that apply to sending mass emails.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Mass Email Limitations

Review these limitations that apply to sending mass emails.

- You can send mass email and list email to a maximum of 5,000 external email addresses per day per licensed Salesforce org. A day is calculated based on Greenwich Mean Time (GMT).
- The single email, mass email, and list email limits count duplicate email addresses. For example, if you have johndoe@example.com in your email 10 times that counts as 10 against the limit.
- API or Apex single emails can be sent to a maximum of 5,000 external email addresses per day.
- You can send an unlimited amount of email through the UI to your org’s internal users, which include portal users.
- You can send mass emails and list emails only to contacts, person accounts, leads, and your org’s internal users.
- In Developer Edition orgs and orgs evaluating Salesforce during a trial period, you can send no more than 10 external email recipients per org per day using mass email and list email.
- You can’t send mass email that uses Visualforce email template.