---
schema_version: "1"
id: a71d2e6d64f36bc7706b18389ba85a847098e4bd69a2cf32a8fb1880b22c7264
title: Get Ready to Sync Contacts with Lightning Sync for Google
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/lightning_sync_user_google_get_ready_contacts.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.lightning_sync_user_google_get_ready_contacts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fcceee36db65ca8173b5df411b29f055d29f2d17c32c02c7a70bbabc9e6d160a
description: Learn how to sync contacts between Google Contacts and Salesforce when you’re set up to use Lightning Sync for Google.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Get Ready to Sync Contacts with Lightning Sync for Google

Learn how to sync contacts between Google Contacts and Salesforce when you’re set up to use Lightning Sync for Google.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d164458e81">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164458e81 ">To sync contacts both ways:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164458e81 ">
              <p>Read and Edit on contacts </p>
              <p>AND</p>
              <p>Read on accounts </p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Contact sync
                direction set to Sync both ways in an active Lightning Sync configuration</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164458e81 ">To sync contacts from Salesforce to Google:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164458e81 ">
              <p>Read on contacts </p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Contact sync direction set to Salesforce to Google in
                an active Lightning Sync configuration</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d164458e81 ">To sync contacts from Google to Salesforce:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d164458e81 ">
              <p>Create on contacts </p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;">Contact sync direction set to Google to Salesforce
                in an active Lightning Sync configuration</p>
            </td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important

Starting in Winter ‘21, [Lightning Sync isn’t available](https://help.salesforce.com/apex/HTViewSolution?urlname=Lightning-Sync-End-of-Sale&language=en_US) to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.

If you have Lightning Sync, use the [migration tool](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_move_parent.htm&type=5&language=en_US) to move to [Einstein Activity Capture](https://help.salesforce.com/articleView?id=einstein_sales_aac.htm&language=en_US) before Lightning Sync retires in 2027. Before you migrate, review [Compare Einstein Activity Capture and Lightning Sync](https://help.salesforce.com/s/articleView?id=sales.email_integration_admin_eac_vs_lightning_sync.htm&language=en_US) to understand what to expect when you migrate.

If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note If you’re set up to sync both ways, we recommend that you or your admin create relevant Salesforce accounts before rolling out contact sync. Otherwise, if reps don’t resolve unmatched Salesforce contacts before the next sync cycle, Lightning Sync removes the company from the Google contact.

After your Salesforce admin initiates contacts sync for you, Lightning Sync creates a group in Google Contacts called Salesforce Sync. If you’re set up to sync from Salesforce to Google (or both ways), any contacts that have synced are found in the Salesforce Sync group. Gmail™ accesses those contacts automatically when you attempt to email or chat with those contacts.

If you’re set up to sync from Google Contacts to Salesforce (or both ways), you can start syncing a Google Contact by following these steps.

1. On the contact’s Email field, add the Work label. Adding no label, other standard labels, or custom labels prevents the Google contact from syncing to Salesforce. Likewise, if you want the Google contact Phone field to sync, add one of the following labels to the phone field: Home, Work, Other, Mobile, or Work Fax.
2. Add the contact to the Salesforce Sync group.

Lightning Sync starts syncing those contacts with Salesforce during the next sync cycle.

Don’t rename, move, or delete the Salesforce Sync group, or syncing between Salesforce and Google Contacts could stop.