---
schema_version: "1"
id: b9aeae8db36fdd2646803524739a46fafa0308658128bc91bb6b907ddc3965fe
title: Manage Lightning Sync Users
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/lightning_sync_manage_users.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.lightning_sync_manage_users.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d264145904cd53057f1b59485506fe25e3ccb6f303090331a5a316c1c823b38e
description: After you’ve set up Lightning Sync, manage how your sales reps experience the feature and assist users in troubleshooting problems.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Manage Lightning Sync Users

After you’ve set up Lightning Sync, manage how your sales reps experience the feature and assist users in troubleshooting problems.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important

Starting in Winter ‘21, [Lightning Sync isn’t available](https://help.salesforce.com/apex/HTViewSolution?urlname=Lightning-Sync-End-of-Sale&language=en_US) to new Salesforce customers. Use Einstein Activity Capture to sync events, contacts, and emails between your connected account and Salesforce.

If you have Lightning Sync, use the [migration tool](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_move_parent.htm&type=5&language=en_US) to move to [Einstein Activity Capture](https://help.salesforce.com/articleView?id=einstein_sales_aac.htm&language=en_US) before Lightning Sync retires in 2027. Before you migrate, review [Compare Einstein Activity Capture and Lightning Sync](https://help.salesforce.com/s/articleView?id=sales.email_integration_admin_eac_vs_lightning_sync.htm&language=en_US) to understand what to expect when you migrate.

If your org is exempt from migration because of a licensing issue or if your org doesn’t support Einstein Activity Capture, you won’t see the migration tool in Lightning Sync.

- **[Assign Reps to Lightning Sync Configurations](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_config_assign.htm&release=264.0.0&type=5)**  
    After configuring server settings, Salesforce admins can assign reps to a Lightning Sync configuration to get contacts or events to start syncing. Admins can assign individual reps or user profiles to add multiple users to configurations.
- **[Fix Sync Issues for Lightning Sync Users](https://help.salesforce.com/s/articleView?id=sales.productivity_sync_exchange_admin_troubleshooting.htm&release=264.0.0&type=5)**  
    If a Lightning Sync user has trouble syncing between your email server and Salesforce, troubleshoot sync issues by checking your users’ sync statuses or running a Lightning Sync error report. If you find a sync issue that a user can’t overcome, then you can reset that user’s sync process for them.