--- schema_version: "1" id: 0a8a563abfc3aadaed4ed7049cfdf0930c0aaeca99397e48b67d818655b9dc8f title: Lightning Sync collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/lightning_sync_admin_overview.md canonical_url: https://help.salesforce.com/s/articleView?id=sales.lightning_sync_admin_overview.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 36c1ec521d7351dd639ba8b188e55c24f3347be76178abcd6e0beeca980af8ec description: Starting in Winter ’21, Lightning Sync isn’t available to new Salesforce orgs. Current users must migrate to Einstein Activity Capture before Lightning Sync retires in 2027. Also, if you use Lightning Sync with Microsoft Office 365 and Exchange Web Service (EWS), upgrade your authentication method to Microsoft Graph now to avoid service disruption. Microsoft announced that EWS is scheduled to retire in October 2026. products: - Sales Cloud - Cross Cloud - Service Cloud Voice release: "264" --- # Lightning Sync Starting in Winter ’21, Lightning Sync isn’t available to new Salesforce orgs. Current users must migrate to Einstein Activity Capture before Lightning Sync retires in 2027. Also, if you use Lightning Sync with Microsoft Office 365 and Exchange Web Service (EWS), upgrade your authentication method to Microsoft Graph now to avoid service disruption. Microsoft announced that EWS is scheduled to retire in October 2026. ### Required Editions
Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app
Available to set up from: Salesforce Classic and Lightning Experience
Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Sales Cloud, Service Cloud, and Lightning Platform
- **[Upgrade Lightning Sync from Exchange Web Services to Microsoft Graph](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_ews_to_graph.htm&release=264.0.0&type=5)** Microsoft announced the retirement of Exchange Web Services (EWS) for Microsoft Office 365 starting October 2026. Lightning Sync configurations that use EWS won’t sync data after this retirement. To avoid service disruption, upgrade to the Microsoft Graph authentication method in Lightning Sync setup now. - **[Move from Lightning Sync to Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_move_parent.htm&release=264.0.0&type=5)** Use the Lightning Sync migration tool to complete the process. Migrate before Lightning Sync retires in 2027. - **[Lightning Sync System Requirements](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_sys_req.htm&release=264.0.0&type=5)** Confirm that your Microsoft® Exchange-based server or Google Workspace account meet these system requirements before you set up your sales reps for Lightning Sync. - **[Lightning Sync User License Support](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_license_support.htm&release=264.0.0&type=5)** You can set up Lightning Sync for users who are assigned to Sales, Service, and some Lightning Platform licenses. - **[Lightning Sync Security](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_admin_security_parent.htm&release=264.0.0&type=5)** Lightning Sync is designed to sync contacts and events simply and securely between Salesforce and your Microsoft or Google email service. Learn about how that design impacts how data flow between systems and the configurations requirements you must meet to setup the product. - **[How Your Contacts Sync with Lightning Sync](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_admin_sync_contact_parent.htm&release=264.0.0&type=5)** Learn how Lightning Sync handles your contacts or person accounts when you’re set up to use Lightning Sync. - **[How Your Events Sync with Lightning Sync](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_admin_event_parent.htm&release=264.0.0&type=5)** Learn how Lightning Sync handles your events when you’re set up to use Lightning Sync. - **[Manage Your Syncing Contacts](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_user_contact_parent.htm&release=264.0.0&type=5)** If you’re a Lightning Sync user, see how you can decide which contacts sync between your Microsoft or Google applications and Salesforce. - **[Manage Your Syncing Events](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_user_event_parent.htm&release=264.0.0&type=5)** If you’re a Lightning Sync user, see how you can decide which events sync between your Microsoft or Google applications and Salesforce. - **[Lightning Sync Considerations](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_considerations.htm&release=264.0.0&type=5)** To understand what happens when you use Lightning Sync, consider the impacts and nuances of connecting your account to Salesforce and the details of syncing contacts and events. - **[See the Big Picture for Setting Up Lightning Sync for Microsoft® Exchange](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_implement_ex_sync.htm&release=264.0.0&type=5)** Salesforce admins can set up Lightning Sync so reps can sync contacts and events between Microsoft® Exchange and Salesforce. Salesforce admins and IT pros complete several steps, both on your Exchange server and in Salesforce. - **[See the Big Picture for Setting Up Lightning Sync for Google](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_admin_google_implement.htm&release=264.0.0&type=5)** Salesforce admins can set up Lightning Sync so reps can sync contacts and events between your company’s G Suite account and Salesforce. Salesforce admins and IT pros complete several steps, both from your company’s G Suite account and from Salesforce. - **[Manage Lightning Sync Users](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_manage_users.htm&release=264.0.0&type=5)** After you’ve set up Lightning Sync, manage how your sales reps experience the feature and assist users in troubleshooting problems. - **[Get Help Setting Up Lightning Sync](https://help.salesforce.com/s/articleView?id=sales.exchange_sync_get_started_setup.htm&release=264.0.0&type=5)** Get help setting up Lightning Sync so your users can start syncing their contacts and events between their email server and Salesforce.