---
schema_version: "1"
id: caa8eff2a59d6d1da2d6832328ede8852cf17eb52181ff57bf819b60acc8635d
title: Use the Outlook or Gmail Integration to Select Which Events Sync
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/lightning_sync_admin_event_select.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.lightning_sync_admin_event_select.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b561110a9af04b6be12cc4607d062a57e5ed91aeece5e5154fc27e4853fbd981
description: Sales reps can select Outlook calendar or Google Calendar events that they want to sync with Salesforce. After Salesforce admins set up the feature, reps can select which Outlook or Google events sync by logging them to Salesforce using the Outlook or Gmail integration. Event updates sync depending on a user’s sync direction and where they make the update.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Use the Outlook or Gmail Integration to Select Which Events Sync

Sales reps can select Outlook calendar or Google Calendar events that they want to sync with Salesforce. After Salesforce admins set up the feature, reps can select which Outlook or Google events sync by logging them to Salesforce using the Outlook or Gmail integration. Event updates sync depending on a user’s sync direction and where they make the update.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to sync records from: Salesforce Classic, Lightning Experience, and the Salesforce mobile app</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to set up from: Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions with Sales Cloud, Service Cloud, and Lightning Platform</td></tr></tbody></table>

## How Reps Select Which Events Sync to Salesforce

To select which Outlook or Google events sync, reps click **Log Event** from the Outlook or Google integration. Here’s an example of how it looks from the Outlook integration.

![Log Event button on the Outlook Integration side panel](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/s2x/lightning_sync_setting_event_select_log_e.png)

## How Events Sync

After they’re logged, events sync based on the user’s sync direction and where the user updates the event.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d77014e108">Sync direction</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d77014e111">Sync details</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Sync direction" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e108 ">
              <ul>
                <li>Exchange to Salesforce</li>

                <li>Google to Salesforce</li>

              </ul>
            </td>

            <td data-label="Sync details" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e111 ">
              <p>Reps log an event using the Outlook or Google integration.</p>
              <ul>
                <li>Subsequent updates made to the Outlook or Google event sync to
                  Salesforce.</li>
                <li>Subsequent updates made to the Salesforce event don’t sync to Outlook or
                  Google.</li>
              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Sync direction" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e108 ">Sync both ways</td>

            <td data-label="Sync details" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e111 ">
              <p>Reps log an event using the Outlook or Google integration.</p>
              <ul>
                <li>Subsequent updates made to the Outlook or Google event sync to
                  Salesforce.</li>
                <li>Subsequent updates made to the Salesforce event sync to Outlook or
                  Google.</li>
              </ul>
              <p style="margin-bottom:0;">With the Sync both ways direction selected, remember that any events created
                in Salesforce (and their updates) still automatically sync to Outlook or
                Google.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Sync direction" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e108 ">
              <ul>
                <li>Salesforce to Exchange</li>

                <li>Salesforce to Google</li>

              </ul>
            </td>

            <td data-label="Sync details" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e111 ">Because this feature requires Outlook or Google Calendar to initiate sync, the
              feature isn’t supported for these sync directions. Instead, all events sync from
              Salesforce to Outlook or Google</td>

          </tr>
        </tbody>
      </table>

## How to Set Up the Feature

This table tells Salesforce admins how to set up the feature based on the calendar application that users’ work from.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d77014e199">Calendar application</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d77014e202">What to do</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Calendar application" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e199 ">Microsoft Outlook (Microsoft Exchange)</td>

            <td data-label="What to do" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e202 ">
              <ol>
                <li>Turn on the feature from the user’s sync configuration. For the Specify Which
                  Exchange Events Sync to Salesforce option, select <strong class="uicontrol">Events users
                    select</strong>. Save your configuration and make sure it’s marked as
                  active. For help, see step 10 in <a href="https://help.salesforce.com/s/articleView?id=sales.exchange_sync_admin_configurations.htm&amp;type=5&amp;language=en_US" target="_blank">Define Lightning Sync
                    for Microsoft Exchange Settings for Reps</a>.</li>

                <li>If you haven’t already, set up the Outlook integration app for your
                  users.</li>

                <li>Let users know that from now on, events that they log to Salesforce using
                  Outlook integration sync with Salesforce.</li>

              </ol>
            </td>

          </tr>
          <tr class="">
            <td data-label="Calendar application" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e199 ">Google Calendar</td>

            <td data-label="What to do" class="slds-cell-wrap" style="vertical-align:top;" headers="d77014e202 ">
              <ol>
                <li>Turn on the feature from the user’s sync configuration. For the Specify Which
                  Google Events Sync to Salesforce option, select <strong class="uicontrol">Events users
                    select</strong>. Save your configuration and make sure it’s marked as
                  active. For help, see step 9 in <a href="https://help.salesforce.com/s/articleView?id=sales.lightning_sync_gmail_admin_configurations.htm&amp;type=5&amp;language=en_US" target="_blank">Define Lightning Sync
                    for Google Settings for Reps</a>.</li>

                <li>If you haven’t already, set up the Gmail integration app for your users.</li>

                <li>Let users know that from now on, events that they log to Salesforce using
                  Gmail integration sync with Salesforce.</li>

              </ol>
            </td>

          </tr>
        </tbody>
      </table>

## How Events Are Logged When the Feature Is Turned Off

The Log Event button on the Outlook and Gmail integration works differently when admins choose these other event sync options for Lightning Sync.

- Admins can choose to sync all of users’ events (by selecting All events for the Specify Which Events Sync to Salesforce option).
- Admins can choose turned off event sync (by selecting the event sync direction Don’t Sync).

When these options are selected, users set up for the Outlook or Gmail integration can still log events to their Salesforce record from the side panel in Outlook or Gmail. But when subsequent activity occurs on the logged event, corresponding updates don’t sync to Salesforce. Instead, to add the new activity to Salesforce, the user must log the updated Outlook event to Salesforce again. See [Guidelines for Logging Events from Outlook and Gmail to Salesforce](https://help.salesforce.com/s/articleView?id=sales.email_int_user_view_work_log_events.htm&release=264.0.0&type=5 "Log your calendar events from Outlook or Google Calendar to Salesforce contacts, leads, and other records.").

#### See Also

- [Get Ready to Sync Events with Lightning Sync for Microsoft® Exchange](https://help.salesforce.com/s/articleView?id=sales.productivity_sync_exchange_user_get_ready_events.htm&release=264.0.0&type=5 "You can choose which events sync from your Microsoft® calendar application to Salesforce.")
- [Get Ready to Sync Events with Lightning Sync for Google](https://help.salesforce.com/s/articleView?id=sales.lightning_sync_user_google_get_ready_events.htm&release=264.0.0&type=5 "Choose which events sync from Google Calendar™ to Salesforce when your Salesforce admin sets you up to use Lightning Sync for Google.")