---
schema_version: "1"
id: bbf9e2493f96d8baa1bd69657c997e97e1300d4859e7c46f88d044c2ba74d6ee
title: Use Salesforce Classic Email Templates in Microsoft Outlook and Gmail
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/lightning_email_classictemplates.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.lightning_email_classictemplates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5e72684f1ea1aeb4514fe4e4e28a6d4f5803f5f650c6b49603c35157fb4408e
description: Save your reps time and maintain consistent messaging for customers. Email templates in Salesforce Classic are available to reps using the Outlook and Gmail integrations. Reps can further boost productivity by accessing shared Classic templates from their email application. To let your reps include Salesforce records in the email messages, add merge fields to the templates.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Use Salesforce Classic Email Templates in Microsoft Outlook and Gmail

Save your reps time and maintain consistent messaging for customers. Email templates in Salesforce Classic are available to reps using the Outlook and Gmail integrations. Reps can further boost productivity by accessing shared Classic templates from their email application. To let your reps include Salesforce records in the email messages, add merge fields to the templates.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales, Service, and Lightning Platform in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d149418e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d149418e78 ">To create email templates</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d149418e78 ">Send Email</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d149418e78 ">To update email templates</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d149418e78 ">Modify All Data or template ownership</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Attachments in email templates aren’t supported in the Outlook and Gmail integrations. If you insert an email template that contains an attachment, the body of the template is inserted in the email. However, the attachment isn’t included.

1. Create a Salesforce Classic template in text, HTML, or custom format.
    
    ![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_tip.png)
    
    Tip Reps can also save an email they’re composing as a template directly from Outlook and Gmail. However, if they want to include an attachment or image as part of the template, create the template in Salesforce.
2. In your email application, start composing an email and specify its recipients.
3. In your email application pane, click **Email Template**.
4. Select the Classic template you want to use for the email you’re composing.
5. After the template appears in the email body, modify the email content as needed.
6. When you’re done, send your email.

#### See Also

- [Email Templates in Salesforce Classic](https://help.salesforce.com/s/articleView?id=sales.admin_emailtemplates.htm&type=5&language=en_US)