---
schema_version: "1"
id: a65378a60b759bad55a0b7f17113754ae1d765710cfa6bc356623243b9681842
title: Use Inbox Features in Outlook and Gmail
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/inbox_client_desktop_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.inbox_client_desktop_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 617d312baa4fcfd9da1b87d444ac44fdb72cfaa612147a594309d9c716fac6b9
description: Increase productivity and work smarter and faster with Salesforce Inbox features in Microsoft Outlook® or Gmail™.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Use Inbox Features in Outlook and Gmail

Increase productivity and work smarter and faster with Salesforce Inbox features in Microsoft Outlook® or Gmail™.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Unlimited</strong>, <strong>Einstein 1 Sales</strong>, and <strong>Agentforce 1 Sales</strong> Editions. Available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions.</td></tr></tbody></table>

Inbox features are available in the Outlook and Gmail integrations. An Inbox license unlocks the Inbox-specific productivity tools in the integrations. See the Outlook and Gmail Integration on Desktop section of Salesforce Help for details about using Inbox features in the integrations.

- **[Pin the Salesforce Panel in Outlook Desktop So It’s Always Open](https://help.salesforce.com/s/articleView?id=sales.inbox_client_pin_panel.htm&release=264.0.0&type=5)**  
    In supported versions of Outlook, you can pin the Salesforce side panel so that it stays open as you move through emails.
- **[Use Insert Availability to Optimize Meeting Scheduling](https://help.salesforce.com/s/articleView?id=sales.inbox_client_insert_availability.htm&release=264.0.0&type=5)**  
    Finally got a response from that prospect you’ve been hunting down for weeks? To avoid back and forth emails when trying to schedule a meeting, use the insert availability feature. Don’t have time to email your availability? Give a teammate calendar access to schedule your meetings.
- **[How Salesforce Records Are Matched to Emails and Events](https://help.salesforce.com/s/articleView?id=sales.inbox_client_data_matching.htm&release=264.0.0&type=5)**  
    Salesforce records are matched to emails and events in the Outlook and Gmail integrations using specific criteria.

#### See Also

- [Use the Outlook and Gmail Integrations](https://help.salesforce.com/s/articleView?id=sales.email_int_user_parent.htm&release=264.0.0&type=5 "Increase your productivity and work smarter and faster without leaving your email application. With the integration to Salesforce, see relevant Salesforce records in Outlook® and Gmail™, and relate email messages to Salesforce, keeping your teammates up-to-date with your communications.")
- [Do More While Composing Emails in Outlook and Gmail](https://help.salesforce.com/s/articleView?id=sales.email_int_user_inbox.htm&release=264.0.0&type=5 "If your Salesforce admin has enabled Inbox, you’ve one or more productivity tools available while composing emails. Your Salesforce admin determines which tools are available in your integration.")