---
schema_version: "1"
id: 38a6d44360b77446821c0a1a1461d5c2a25c8c275a2eb95f44934489d9cab476
title: Inbound Email Snapshots
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/inbound_email_snapshots.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshots.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a12949475880441cd13f0345c354b68d0f548fc00ca19d5895cd576f1f5eef54
description: Take a snapshot of inbound email messages so you can more easily troubleshoot inbound email errors.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Inbound Email Snapshots

Take a snapshot of inbound email messages so you can more easily troubleshoot inbound email errors.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience and Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>All</strong> Editions except for <strong>Database.com</strong></td></tr></tbody></table>

- **[What Are Inbound Email Snapshots?](https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_concept.htm&release=264.0.0&type=5)**  
    Inbound email snapshots capture a copy of inbound email messages, helping you diagnose issues with email services such as Email to Salesforce, Email-to-Case, and Apex email services.
- **[Considerations for Using Inbound Email Snapshots](https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_considerations.htm&release=264.0.0&type=5)**  
    Consider these tips when using inbound email snapshots.
- **[Request an Inbound Email Snapshot](https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_request.htm&release=264.0.0&type=5)**  
    Request a snapshot so you can troubleshoot inbound email issues.
- **[Access Inbound Email Snapshots](https://help.salesforce.com/s/articleView?id=sales.inbound_email_snapshot_access.htm&release=264.0.0&type=5)**  
    Access your snapshots to troubleshoot inbound email issues.
- **[View an Inbound Email Snapshot](https://help.salesforce.com/s/articleView?id=sales.inbounc_email_snapshot_view.htm&release=264.0.0&type=5)**  
    Download and view snapshots to troubleshoot inbound email errors.